Sr. Training/Phlebotomy Specialist

Quest Diagnostics

About The Position

The incumbent will serve as the owner of Patient Services training for the Business Unit and secondarily support other functions as needed. Responsible for establishing competencies, conduct training needs analyses, design, deliver and evaluate skills training programs for effectiveness. Responsible for training and supporting other trainers in their delivery of skills training. The Training Specialist will provide the needed tools and resources for employees to learn skills necessary to maximize their output in both quality to the customer and efficiency and related business outcomes, both short and long term.

Requirements

5 years of experience in conducting training needs analysis, designing, delivering and evaluating skills training programs preferably including technical skills, effective management of internal and external training resources, demonstrated excellent written communication and presentation skills.
Position requires travel
Occasionally lifting up to 25 pounds
May require extended periods of focus
May require extended periods of sitting or standing
Ability to manage stress
Capable of handling multiple priorities in a high-volume setting
Understanding of theories of motivation and learning and the latest training methodologies
Knowledge of establishing and measuring skill competencies.
Must have knowledge of computer applications (Microsoft Word, Excel, PowerPoint, and Outlook)
Strong technical skills
Strong communication skills
Strong presentation skills
Strong interpersonal skills
Strong training program development skills and background
Strong P&L skills
Effective management of internal and external training resources
Bachelor’s Degree (Required)
Six Sigma Certified Green Belt (Required)
Travel Required

Responsibilities

Consult with Patient Services to establish the competencies of each role.
Conduct training needs analyses based on competencies, design curricula and courses, and deliver skills training programs.
Train and support other trainers for primary delivery of skills training.
Measure and evaluate training results for effectiveness in supporting the competencies.
Remain current on training/learning methodologies and tools.
Continuously review and modify training activities if necessary pursuant to internal or external demands (e. g., labor market, regulations, healthcare protocol, customer needs, technology).
Participate on cross-functional teams both within and outside the Business Unit (e. g., BPT, Safety Committee; partnering with the Corporate Acquire the Specimen organization to effectively deploy and track national Phlebotomist and Patient Services Management training in the Business Unit as well as collaborating in the development of such training.
May assist with or advise on training and development needs of other functional groups and needs such as leadership and management skills.
Analyze results data using Six Sigma principles for improved outcomes.
Assist with periodic reporting of metrics for strategic planning.
Contribute to performance management process for trainers under his/her direction
Assist with presentations conducted by other staff for maximum impact
Manage training budget.
Travel to field sites for consultation with trainers and other staff.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!