Sr. Unified Communications Engineer

LPL Financial•San Diego, CA

21h•$48 - $80•Onsite

About The Position

The Unified Communications and Collaboration Team is looking for a Senior Unified Communications Engineer to join our team to continue to transform the way LPL Financial communicates and collaborates both internally amongst teammates and externally with customers, partners, and advisors.

Requirements

Minimum of 5 years of engineering experience in telecommunications
Minimum of 3 years of technical hands-on experience with Cisco Unified Communications suite of products
Flexible hours to accommodate after hours and weekend activities such as installation, testing, managing events
Ability to lift 50lbs, install gear and install phones
Must sit onsite in an LPL primary office and be able to travel up to 50% travel
Experience leading large IT projects and managing vendors
Experience delivering exceptional customer service to executives, admins, and clients
Cisco network routing experience, including QoS
Experience supporting complex technical services in Contact Center and/or corporate office environments

Responsibilities

Webex
Cisco Cloud Calling
Cisco Webex Control Hub configuration and administration for voice and video
Maintain and administer Cisco telephony equipment inclusive of compute nodes, cubes, and circuits
Deploy/maintain Cisco voice & video products across the entire portfolio
Basic troubleshooting of VoIP traffic across Cisco switches and routers
Perform system integrity and connectivity tests to ensure system availability
Monitoring of associated infrastructure health
Troubleshoot voice communications problems of varying complexity
Participate in Tier 1 after hours and on-call support as part of a team rotation
Basic understanding of networking, including QoS
Cisco Unified Communications Manager/Call Manager
Cisco UCCX and WxCC
Video units such as WebEx Room Kits and Conference Centers
Voice Gateways / Routers / Switches
Cisco CUBE Routers and/or other SBC Solutions