Sr. User Experience Researcher (Remote)

Rula•Los Angeles, CA

2d•Remote

About The Position

We're looking for a Senior User Experience Researcher to help us deeply understand the needs, motivations, and challenges of patients, and translate those insights into product experiences that make mental health care easier to access. In this role, you will lead end-to-end research initiatives that inform product strategy and improve the patient journey. You'll partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data. Beyond executing studies, you will help shape how research influences product development at Rula by identifying high-impact research opportunities, defining research roadmaps, and turning signals from users, product analytics, and feedback into insights that guide product direction. This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex human problems, and is excited about using research to improve how people connect with mental health care.

Requirements

5+ years of experience in UX research, human-computer interaction, psychology, or a related field
Expertise in both qualitative and quantitative research methods, including usability testing, user interviews, surveys, behavioral analytics, and diary studies
Proven ability to synthesize complex data into clear, actionable insights that directly inform product decisions
Strong collaboration and stakeholder management skills, with experience working across product, design, and engineering teams
Excellent written and verbal communication skills, with the ability to tailor research findings for different audiences including leadership

Nice To Haves

Experience working in a high-growth startup or fast-paced product environment
Familiarity with behavioral analytics tools such as Amplitude, Mixpanel, or Google Analytics
Knowledge of accessibility best practices and inclusive research methodologies
Experience working in or adjacent to healthcare, with an understanding of patient and provider workflows

Benefits

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all