Sr User Experience (UI/UX) Designer

TrueCommerce-posted about 1 month ago
Senior
Columbus, OH
Professional, Scientific, and Technical Services
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At TrueCommerce, we believe exceptional design transforms not just our products-but our customers' supply chain success. As a Senior UI/UX Designer, you won't just design interfaces-you'll design impactful and intuitive experiences that make a difference for tens of thousands of users worldwide. This is your opportunity to own the user experience from discovery to delivery, bringing creativity, strategic thinking, and design excellence to every project. You'll collaborate with product managers, developers, and stakeholders across continents, using research-driven insights to transform complex workflows into simple solutions. If you're passionate about human-centered design and want your work to directly shape the future of global supply chain software, this is your opportunity! This role is a hybrid (if near Columbus, OH or Pittsburgh, PA) otherwise, will be a remote opportunity.

  • Lead engaging interviews and discovery sessions with stakeholders and users, uncovering their needs, pain points, and desired outcomes.
  • Dig deep into industry best practices and competitor solutions to inspire innovation.
  • Gather continuous feedback on designs to ensure our solutions evolve alongside user needs.
  • Partner with product managers to define user problems, prioritize UX requirements, and shape the product roadmap with user insights.
  • Map end-to-end customer journeys and identify friction points to improve overall product usability and adoption.
  • Use product analytics and behavioral data (e.g., feature usage, drop-off rates) to continuously optimize user flows and prioritize UX improvements.
  • Design user flows for complex, multi-role systems that handle large datasets or transactional workflow to be simple, intuitive, and visually appealing experiences.
  • Use design thinking to advocate for the user and champion great UX across the organization.
  • Drive projects from concept to launch: wireframes, prototypes, usability testing, and final designs.
  • Collaborate closely with product and development teams to ensure seamless execution of your vision and ensure scalable, reusable component-based design system in partnership with engineering.
  • Conduct and coordinate usability interviews to gather feedback and insights into customer needs.
  • Validate your solutions with data-driven methods to test and quickly scale (concept testing, A/B testing, analytics, surveys).
  • Actively participate in planning and designing of new software and updated versions and push creative boundaries, bringing fresh, modern ideas to every interaction.
  • Collaborate with marketing to design and optimize digital touchpoints such as websites, landing pages, and campaign assets to support demand generation and brand consistency.
  • Apply user behavior insights (heatmaps, scroll depth, form abandonment) to improve marketing performance through UX.
  • Stay current with the latest design tools, software patterns, and UX trends.
  • Provide recommendations to stakeholders proactively to advise when changes and new tools or designs are needed.
  • Create and maintain style guide for consistent and scalable design excellence for how software should be created.
  • Balance user needs with business and product goals, contributing to improved adoption, retention, and overall product-market fit.
  • Bachelors degree
  • 4+ years in UI/UX design, with a strong online portfolio
  • B2B design experience with proven ability to distill simplicity from complex user requirements and create clean, visually consistent designs
  • Proficiency in design tools (Figma, Sketch, Invision, Photoshop, Marvel and Overflow) to create wireframes, visual mockups graphics, user workflows, and prototypes
  • Experience with user research and translating insights from research to your designs.
  • Excellent communicator and team player who thrives in cross-functional environments and can lead large-scale design initiatives.
  • Experience creating user journeys, service design blueprints, user flows and other various tools to communicate design decisions.
  • Ability to set realistic benchmarks and goals and manage the work it takes to achieve them.
  • Proven ability to manage multiple design requests in a timely fashion, with competing priorities and deadlines with meticulous attention to detail and exceptional organization.
  • Comfortable working cross-functionally with marketing teams to align user experience with business goals
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