Sr. UX Designer, Alexa Partner Experiences

Amazon • Seattle, WA

4d

About The Position

Join the Alexa Partner Experience UX Team and design the future of partner
experiences on Alexa+.

Our team empowers third party experience makers, key partners/brands, and
developers to create exciting voice-first multimodal experiences and
interactions, across a variety of Alexa-enabled devices for their customers.

In this role you will lead projects with our partners helping to envision their
experiences on Alexa+ as you work with stakeholders on various aspects of Alexa+
capabilities and functionalities. You empathize with developers and customers
and thrive to shape the future of voice and multimodal interaction for people
across the globe.

This Seattle, WA based role is a unique opportunity to lead the design for an
exciting range of new third-party brand experiences on Alexa+. We’ve launched
experiences with partners including Uber, OpenTable, Grubhub, Uber Eats and
Ticketmaster and we are just getting started. You’ll be joining a
multidisciplinary team of UX design, voice design, and design technology that
are equal parts thinkers and doers, analysts and artists, designers and
customers. We like to obsess over our customer and create experiences that are
better on Alexa.

You lead by doing and have a passion for solving problems at massive scale. You
excel through innovation, creativity, and attention to detail. You are a proven
strategic thinker and collaborator who flourishes in a large organization. You
sincerely believe that design is more than how something looks, but also how it
feels and functions. You enjoy great design debates and thrive on iterating
based on partner and customer feedback. You excel at presenting your designs to
stakeholders and partners.

You have a commitment to learning and expanding professional and technical
knowledge and a desire for innovation, balanced with business needs, and
customer expectations.

A day in the life
In this high visibility role you'll drive large initiatives across customer
experiences with our third party partners. You will collaborate with designers,
research engineers and product to align on customer obsessed solutions. You'll
work with cross-functional experts across the Alexa organization to define a
vision, invent innovative design solutions, make sure it's right with research,
ensure they are working well for customers, then review and iterate. As a leader
on the team you will be an active participant in reviews, critique and the
professional development and growth of the UX team and their practices.

About the team
The Alexa Partner Experience UX Team is a cross-functional team that owns
creating new customer experiences for brands on Alexa+. Our mission it to create
innovative partner experiences that are uniquely suited to the needs of Alexa+
customers. We are not only experience creators but advocates for LLM innovation
and AI best practices during a time of massive change and innovation in our
space.

Requirements

• - 6+ years of design experience
• - Have an available online portfolio
• - Knowledge of usability principles and techniques
• - Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
• - Experience in delivering design solutions for projects of large scope and complexity
• - Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• - Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams
• - Experience in a fast paced, dynamic organization
• - Ability to travel domestically and internationally to meet with partners.

Nice To Haves

• - Experience applying scrum to visual or UX design processes
• - Experience with UX design of complex workflows
• - Experience utilizing project management tools for UX like Asana.
• - Experience prototyping in code with industry standard tools like Kiro and Cursor.
• - Professional experience with the voice industry and artificial intelligence
• - Ability to prototype voice user experiences

Responsibilities

• - Collaborate and work cross-functionally with design, program, and engineering teams from design concept to design solution, setting UX guidelines, testing experiences, creating assets, and ensure bar-raising quality all the way to market.
• - Create the vision for developing, communicating, and implementing the user experience and associated UI framework and assets on a range of products; follow through with the processes and tactics to fulfill the vision
• - Work with external partners to define their experiences on Alexa
• - Use various inputs to identify and define exciting new concepts, opportunities, and customer problems.
• - Inspire, mentor, and lead a variety of designers on the UX team
• - Excellent verbal and written presentation skills to communicate design thinking and drive discussion and reviews.
• - Leverage user research, analytics and data to drive design direction.
• - Create pattern libraries, templates, and tools for a variety of users on our platform
• - Work strategically with other executives and team members across the organization

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed