Sr. UX Designer, Multichannel Commerce and Fulfillment (MCCF)

Amazon • Seattle, WA

2d

About The Position

We are looking for a senior UX Designer who excels at crafting thoughtful seller
and supply chain operator experiences within Amazon's multi-channel commerce and
fulfillment (MCCF) design team. In this role, you will deliver solutions for
complex design and technical problems across a suite of business management
tools. You will drive the design strategy and implementation of critical user
journeys that enable merchants of all sizes to easily and efficiently reach
their goals through Amazon's supply-chain solutions.

You'll work closely with product managers, engineers, researchers, and business
stakeholders to deliver exceptional merchant experiences that scale. Your work
will impact product roadmaps and organizational goals through data-driven
decision making and deep understanding of multi-channel commerce operations. You
will be responsible for setting design standards, defining patterns, and driving
their adoption across teams.

To be successful in this role, you must be an empathetic leader who excels at
collaborating with cross-functional teams on ambiguous design challenges. You
should have strong experience in solving complex UX problems in B2B space, and
building scalable design solutions.

Our team consists of highly specialized Interaction Designers, Visual Designers,
Researchers, collaborating with internal and external teams to deliver
innovative supply-chain solutions to merchants of all sizes. You will also work
closely with a cross-functional group of Product Managers, Engineers, Sales,
Marketing and organizational leaders to ideate and deliver on the best possible
experience for our customers and partners. If this sounds interesting and
motivating, we would love to talk to you!

Requirements

• 7+ years of UX designer or interaction designer experience
• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Experience defining and maintaining design patterns and UX standards
• Experience working with stakeholders to plan and execute programs that are strategic in nature

Nice To Haves

• Experience with UX design of complex workflows
• Experience in delivering design solutions for projects of large scope and complexity
• Knowledge of usability principles and techniques
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

Responsibilities

• Develop personas, customer journey maps, and conceptual diagrams to understand and advocate for merchant needs
• Partner closely with product and design teams across Amazon to develop high-value use cases and design requirements
• Collaborate with Product Management to identify opportunities and drive strategic product decisions
• Design information architecture, user interface, and interaction flows while contributing to strategic decisions around product definitions and roadmaps
• Simplify and distill complex processes into intuitive and elegant UI, with focus on merchant needs and workflows
• Create user flows, wireframes, visual design mock-ups, design system component contributions, and prototypes to effectively conceptualize new product initiatives
• Design merchant experiences for Amazon's multichannel commerce and fulfillment solutions, creating end-to-end user experiences that are useful, usable, and delightful
• Design with AI and design for AI
• Facilitate design processes, present to stakeholders, and iterate on designs based on feedback and user research
• Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
• Mentor and assist other designers, helping raise the design bar across the team

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed