Sr UX Researcher
About The Position
We are seeking a high-performing UX researcher to drive actionable insights that shape exceptional user experiences across both B2B and B2C products. This role is ideal for a researcher who thrives in complex environments, balances rigor with speed, and partners closely with product, design, engineering, and business stakeholders to inform strategy and execution. The ideal candidate has hands-on experience working with enterprise and consumer audiences, understands nuanced user needs across contexts, and can confidently influence decisions through high-quality research. Experience supporting direct sales organizations or sales-enabled platforms is a strong plus.
Requirements
- Three to six years of professional experience in UX Research or related fields
- Demonstrated experience conducting research for both B2B and B2C products
- Strong command of qualitative research methods, with working knowledge of quantitative approaches
- Proven ability to independently lead research projects from scoping to delivery
- Experience collaborating in cross-functional, product-driven environments
- Excellent communication skills with the ability to influence decision-making through data and insights
- A strong portfolio or case studies demonstrating impact on product outcomes
Nice To Haves
- Experience supporting Direct Sales, sales enablement, CRM, or go-to-market tools
- Familiarity with enterprise-scale products or complex systems
- Experience working in Agile or fast-paced product development environments
- Ability to mentor junior researchers or contribute to research practice maturity
Responsibilities
- Plan, execute, and synthesize end-to-end UX research using qualitative and quantitative methods (e.g., interviews, usability testing, surveys, diary studies, field research)
- Lead research efforts for both B2B and B2C products, adapting methods and insights to diverse user types, workflows, and business models
- Partner closely with Product Managers, Designers, Engineers, and cross-functional stakeholders to define research goals and translate findings into clear, actionable recommendations
- Conduct research that informs product strategy, roadmap decisions, and design direction, not just usability improvements
- Clearly communicate insights through compelling storytelling, visual artifacts, and presentations tailored to different audiences
- Advocate for user-centered thinking and embed research into product development cycles
- Support and improve research operations, best practices, and knowledge sharing across teams
- When applicable, conduct research related to Direct Sales experiences, such as sales tools, CRM workflows, enablement platforms, and customer–sales interactions
Benefits
- Health, Dental, Vision, Life, and Disability Insurance
- On-site medical and mental health clinic for you and your dependents
- Flexible paid time off, including sick time, vacation, holidays, family hours, and floating holidays
- Paid parental leave for both primary and secondary caregivers
- 401k match and profit-sharing bonus
- Chiropractor visits, massages, fitness classes, and full-service gym
- Free and discounted USANA products
- Tuition reimbursement, mentorship opportunities, and learning and development licenses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
