About the position
Are you passionate about creating impactful, user-centric design solutions that drive business growth? We’re looking for a Senior UX/UI Designer—a leader in the discovery, design, and delivery of innovative, user-centered products—to join our team. This role collaborates closely with cross-functional squads, including Product Managers and Tech Leads, to deeply understand our customers' needs and design experiences that are intuitive, scalable, and measurable.
Responsibilities
- Lead Discovery and Research: Own the discovery phase—conducting hands-on research, experimentation, and frequent user testing to ensure the voice of the customer is captured and validated throughout the design process.
- Conduct usability testing, user interviews, and data analysis to iterate and refine insights, prioritize features, and shape product direction.
- Create a Unified Product Experience: Collaborate with product leadership to define and design a cohesive experience across our portfolio.
- Ensure consistency in interaction patterns, UI frameworks, and design systems, reinforcing a unified brand identity and seamless user journey.
- Design User-Centered Solutions: Bring ideas to life through wireframes, user flows, and high-fidelity prototypes.
- Employ interaction design best practices, visual design standards, and accessibility guidelines to deliver frictionless experiences across products.
- Leverage Data and AI Tools: Integrate insights from usability studies, behavioral analytics, and user feedback.
- Utilize modern, AI-powered design and research tools (e.g., Uizard, Galileo AI, Maze) to accelerate prototyping, analysis, and experimentation.
- Communicate and Collaborate: Present design rationale clearly, backed by data and user insights.
- Foster collaborative relationships with cross-functional teams, aligning stakeholders around design outcomes that deliver both user and business value.
Requirements
- 8+ years of UX/UI design experience with expertise in tools like Figma, InVision, Sketch, Axure, and Adobe Creative Suite.
- Familiarity with responsive and adaptive design across mobile and web.
- You approach design with empathy, always considering user context, constraints, and goals.
- You balance creativity with a rigorous approach to testing and validation.
- You actively measure the success of your designs through usability metrics, OKRs, and feedback loops.
- You’ve supported junior designers or team members in previous roles and are eager to contribute to a learning-focused, high-performing team culture.
- You stay up to date with emerging technologies, including AI-based design tools.
Nice-to-haves
- Experience with modern design systems such as Fluent (Microsoft) or Material (Google) is a plus.
- Experience with AI-powered UX research or prototyping tools.
- Knowledge of accessibility standards (WCAG) and inclusive design principles.
- Experience working in transit, mobility, or public sector software products (a plus, not required).
- Familiarity with front-end development or working closely with engineering on design handoff and implementation.
