Sr Vehicle Ops Logistics Specialist (Ready Logistics)

Cox Communications•Phoenix, AZ

1d•$20 - $30•Hybrid

About The Position

As a Sr. Vehicle Operations Specialist , you’ll play a critical, client‑facing role at the center of our vehicle operations ecosystem. Serving as the primary liaison between clients, auctions, carriers, and internal delivery teams, you’ll ensure our services are executed smoothly, efficiently, and to the highest standards. This is a hands‑on, relationship‑driven role for a subject matter expert who thrives in fast‑paced environments, enjoys solving complex operational challenges, and takes pride in delivering exceptional client experiences. You’ll act as a portfolio manager and key point of contact for operational execution—anticipating needs, resolving issues, and leading escalations with confidence. Leveraging data, tools, and cross‑functional partnerships, you’ll help scale our capabilities into new service offerings and industry segments while continuously improving how we work. What’s In It for You? Here’s a sneak peek at the benefits you could experience as a Cox employee: Exceptional work-life balance, flexible time-off policies. Comprehensive healthcare coverage from day one, with multiple options for individuals and families. Generous 401(k) retirement plans a company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Check out all our benefits.

Requirements

Strong operational expertise and a deep understanding of logistics and vehicle operations
Proven ability to manage client relationships and navigate complex, client‑facing situations
Comfort handling escalations, exceptions, and time‑sensitive issues with professionalism and urgency
Excellent communication and collaboration skills across diverse teams and partners
A data‑driven mindset with experience using tools, dashboards, and reporting to drive decisions
High School Diploma / GED required and 5 years of experience in the automotive industry and/or logistics field.
Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identify issues and problems.
Track record of taking initiative in managing multiple priorities and working effectively under pressure when facing extremely short deadlines.
Excellent verbal and written communication skills.
Good judgment, discretion, tact, and the ability to work easily at all levels within the organization
Ability to partner well with colleagues in a matrixed work environment.
Ability to work independently and to undertake responsibilities with minimal guidance.
Adapting approach and comfortable with ambiguity.
Must be adept at handling complex situations and businesses.

Responsibilities

Serve as a trusted advocate for clients, auctions, carriers, and internal partners
Own operational execution for your book of business, including issue resolution and escalations
Collaborate closely with Logistics, BPO partners, carriers, drivers, and field teams to meet and exceed SLAs
Use dashboards, tools, and reports to identify exceptions, remediate out‑of‑compliance inventory, and drive resolution
Communicate clearly and effectively across cross‑functional teams to align on priorities and client needs
Partner with the DHL Control Tower to ensure seamless coordination between planning teams and field operations
Contribute to requirements gathering and operational readiness for new products, services, and lines of business
Prepare and present operational metrics for business reviews and performance discussions
Champion continuous improvement by providing feedback on processes, systems, and workflows
Serve as the go‑to subject matter expert for your assigned area and portfolio

Benefits

Exceptional work-life balance, flexible time-off policies.
Comprehensive healthcare coverage from day one, with multiple options for individuals and families.
Generous 401(k) retirement plans a company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume