Sr. Voice Engineer - Cisco/Microsoft

Lockstep Technology Group•Baton Rouge, LA

57d•Hybrid

About The Position

About Lockstep Lockstep Technology Group is a leading IT solutions provider focused on digital transformation, cloud architecture, security & emerging solutions. Our mission is to empower Technology teams to be strategic enablers in their organizations. We eliminate the distractions and complexity of infrastructure, security, and access. We believe today’s technology leaders are co-creators of tomorrow’s strategies, in a world that requires technology to optimize outcomes while evolving in real-time through the adoption of new tools. Lockstep fosters innovation by also empowering employees in an environment where the core values of honesty, commitment, trust, and respect create a high-performing, cohesive team. What you’ll own We’re seeking an elite CCIE Collaboration Architect to design, optimize, and lead enterprise-grade communication solutions across Cisco and Microsoft ecosystems. This is a high-impact, senior role driving the evolution of our unified communications environment.

Requirements

7+ years of hands-on experience in Unified Communications and IT infrastructure.
Active CCIE certification.
Advanced technical expertise in: Cisco UC Suite (CUCM, Unity, IM&P, Expressway, Webex) Microsoft Teams administration and hybrid voice deployments Session Border Controllers (Cisco CUBE, AudioCodes, Ribbon) Real-time media protocols (SIP, RTP, SRTP, QoS) Directory service integrations with collaboration tools
Strong troubleshooting capabilities and a structured, analytical problem-solving approach.

Nice To Haves

Experience leading hybrid or full cloud collaboration migrations (on-prem to Webex or Teams).
Familiarity with ITSM tools (e.g., ServiceNow) and enterprise monitoring platforms.
Scripting and automation skills (Python, PowerShell) for UC administration.
Additional certifications such as: Microsoft Teams Voice Engineer ITIL Foundation PMP or Agile project management

Responsibilities

Architect & Implement: Design, deploy, and manage Cisco Unified Communications solutions, including CUCM, Unity, Expressway, and Jabber.
Webex & Cloud Collaboration: Administer and support Webex cloud and hybrid deployments, ensuring seamless integration with existing UC infrastructure.
Microsoft Teams Enablement: Lead configuration and optimization of Microsoft Teams, including Direct Routing, SBC integration, and Teams Rooms.
Interoperability & Integration: Ensure smooth interoperability between Cisco UC and Microsoft Teams environments to deliver unified, user-friendly communication experiences.
Troubleshooting & Optimization: Monitor, diagnose, and resolve real-time communication issues (voice, video, messaging) to minimize downtime and maintain service quality.
Security & Compliance: Partner with Network, Security, and Application teams to maintain secure, compliant, and resilient UC environments.
Incident Response: Lead root cause analysis (RCA) and participate in on-call escalations for collaboration systems incidents.
Documentation & Best Practices: Maintain detailed architecture and configuration documentation, and contribute to change management and operational standards.
Auxiliary Systems: Support related UC technologies, including call recording, voicemail, telepresence, and conference room solutions.