Sr Workforce Analyst

Safelite • Columbus, OH

1d • Remote

About The Position

The Senior Workforce Analyst plays a critical role in advancing Safelite's workforce and capacity planning capabilities. This role partners closely with business stakeholders, field leaders, and cross-functional teams to design, build, and enhance analytical tools and processes that improve visibility into workforce performance and support effective capacity decision-making. This position balances hands‑on analytical work with forward‑looking solution design—developing scrappy, high-impact tools while laying the groundwork for future scalable systems, intelligence layers, and long‑term workforce capability maturity.

Requirements

• Bachelor's Degree Analytics, Statistics, or related quantitative field or equivalent Required
• 4-6 years Relevant experience in analytics workforce planning, capacity modeling, operations analysis, or similar fields. Required
• 1-3 years Experience building analytical tools and designing processes that transition from scrappy prototypes to scalable solutions.
• Ability to write complex SQL queries for data extraction, transformation, and analysis
• Python proficiency for automation, data transformation, and tool development
• Advanced Excel expertise (PowerQuery, advanced formulas, model design)
• Ability to design scalable systems, data structures, or analytical frameworks
• Strong analytical problem-solving skills and business acumen with the ability to translate complex business needs into actionable models and tools
• Ability to work collaboratively with field teams and cross-functional partners, incorporating real-world feedback into solution design
• Strong communication skills with the ability to explain complex concepts simply and clearly
• Demonstrated experience performing complex data analysis and providing guidance to others on the use of analytical tools
• Familiarity with common KPIs used in the industry, including conversion metrics, order funnels, Net Promoter Score, price elasticity, workforce management, call center KPIs, etc.

Nice To Haves

• Master's Degree Analytics, Statistics, or related quantitative field Preferred
• Proficiency in industry-leading BI tools such as Tableau, Power BI, or similar platforms preferred
• Knowledge of forecasting techniques and statistical modeling preferred
• Experience in workforce/capacity planning, operational modeling, or service operations analytics preferred
• Experience in workforce/capacity planning, operational modeling, or service operations analytics
• Familiarity with operational KPIs and workforce metrics preferred

Responsibilities

• Design and build analytical models and tools to support capacity planning, operational visibility, and field execution.
• Develop iterative solutions that drive immediate value while informing scalable future-state approaches.
• Partner closely with field and business stakeholders to understand operational workflows, pain points, and capacity challenges.
• Gather input that shapes tool design, analytical models, and planning frameworks, ensuring solutions are grounded in real operational needs.
• Develop and refine foundational workforce planning concepts, including capacity models, staffing frameworks, scenario analyses, and demand/supply visibility tools.
• Advance the organization’s workforce capability maturity through analytical and process innovation.
• Build and maintain intelligence layers and automated processes, enabling proactive insights, alerting, and improved decision-making.
• Collaborate with technical partners to productionize successful prototypes into stable, scalable solutions.
• Ensure data quality, consistency, and interpretability across workforce metrics, tools, and processes.
• Establish and uphold standards, definitions, and governance frameworks that improve workforce data stewardship.
• Provide analysis, training, documentation, and ongoing support to business and field stakeholders, empowering teams to leverage workforce insights effectively in their daily operations and planning decisions.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees