Staff Analyst

City of New York•Queens, NY

1d•Hybrid

About The Position

In order to be considered for this position candidate must be serving permanently in the title of Staff Analyst, or reachable on Civil Service list for Exam #3116. Planning & Analysis / Finance Group of Parking Operations is seeking to hire two (2) Staff Analysts to work in the Banking Reconciliation section of the Finance unit. These positions are needed to ensure that revenue collected from all revenue streams are properly and accurately credited to the city’s corresponding banking accounts. Under direction, and with wide latitude for the exercise of independent judgment and initiative, the Staff Analyst will perform tasks including but not limited to the following: - Investigate chargeback inquiries and customer disputes related to credit card transactions from various parking sources (meters, ParkNYC, and garages). - Review all available databases and gather supporting documents for chargeback disputes. Select relevant information based on the claim type and dispute code. Submit chargeback packets accurately and on time. - Develop and maintain chargeback summary and chip liability logs. Prepare monthly reports on all processed chargebacks and EMV chip liability chargebacks. - Log all chargebacks and EMV chip liability chargebacks in separate log sheets. Ensure data accuracy and submit logs to the supervisor on time. - Research and respond to AMEX chargebacks. Maintain a log of current cases and chargeback statuses for supervisor tracking. - Conduct thorough research on AMEX chargebacks using available databases. Respond and submit chargebacks promptly through the AMEX database. Complete and submit the AMEX chargeback worksheet monthly. - Generate written correspondence to accompany chargeback packets. - Draft letters clearly explaining the reason for challenging the dispute and providing evidence to support reversing the chargeback. Include accurate transaction and account details for each customer. - Review accounts for fraudulent transactions or activity, focusing on accounts requesting closure. - Thoroughly review all accounts to detect fraudulent activities. Please make sure that refunds are accurate. Hours/Shift: 35 Hrs./Monday-Friday/9:00am - 5:00pm Work Location: 34-02 Queens Blvd. LIC, NY 11101 “This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37” All resumes are to be submitted electronically using one of the following methods: Please go to www.nyc.gov/careers/search and search for the Job ID #:768395 Current employees please log on into Employee Self Service at https://hrb.nycaps.nycnet and follow the Careers Link and search for Job ID #:768395 No phone calls, faxes or personal inquiries permitted. Only applicants under consideration will be contacted. Most public libraries have computers available for use. Note: New hires must reside in NYC for the first two years of employment. Appointments are subject to OMB approval. For more information about DOT, visit us at: www.nyc.gov/dot. STAFF ANALYST - 12626

Requirements

candidate must be serving permanently in the title of Staff Analyst, or reachable on Civil Service list for Exam #3116
A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or
A baccalaureate degree from an accredited college and two years of satisfactory full- time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.
An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.
A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

Responsibilities

Investigate chargeback inquiries and customer disputes related to credit card transactions from various parking sources (meters, ParkNYC, and garages).
Review all available databases and gather supporting documents for chargeback disputes. Select relevant information based on the claim type and dispute code. Submit chargeback packets accurately and on time.
Develop and maintain chargeback summary and chip liability logs. Prepare monthly reports on all processed chargebacks and EMV chip liability chargebacks.
Log all chargebacks and EMV chip liability chargebacks in separate log sheets. Ensure data accuracy and submit logs to the supervisor on time.
Research and respond to AMEX chargebacks. Maintain a log of current cases and chargeback statuses for supervisor tracking.
Conduct thorough research on AMEX chargebacks using available databases. Respond and submit chargebacks promptly through the AMEX database. Complete and submit the AMEX chargeback worksheet monthly.
Generate written correspondence to accompany chargeback packets.
Draft letters clearly explaining the reason for challenging the dispute and providing evidence to support reversing the chargeback. Include accurate transaction and account details for each customer.
Review accounts for fraudulent transactions or activity, focusing on accounts requesting closure.
Thoroughly review all accounts to detect fraudulent activities. Please make sure that refunds are accurate.