Staff Back Up Advocate

University of New Hampshire

13d

About The Position

The SHARPP Center Back-Up Advocate serves as the second tier of support for the SHARPP Center’s 24/7 helpline during non-business hours (evenings, weekends, and holidays). The Back-Up Advocate provides support to the Primary/Peer Advocates, responds to acute calls, and coordinates with the Final Support Staff to address emergency requests for transportation and/or shelter. Back-Up Advocates are on-call during the times the SHARPP Center’s office is not open. Shifts are after business hours Monday-Thursday (4:30pm-8:30am the next day), or Friday-Monday (4:30pm Friday-8:30am Monday). Back-Up Advocates are supervised by the SHARPP Center’s Assistant Director of Advocacy. They will participate in meetings each semester, receive feedback as needed during on-call shifts provided by Final Support Staff, and through yearly reviews with the Assistant Director of Advocacy.

Requirements

College Degree
Excellent communication skills
Experience with and knowledge of active listening
Ability to assess needs and communicate departmental policy and procedures
Ability to maintain client confidentiality
Ability to exercise good judgment and critical thinking skills
Completion of 30-hour Confidential Advocate Training per NH RSA 173-C (can be completed after hire)
Relevant volunteer or work experience with crisis response, counseling, and/or advocacy
Experience working with college students
Currently an exempt employee or graduate student at UNH

Nice To Haves

Experience working with survivors of interpersonal violence
Relevant college coursework or training on interpersonal violence, trauma, or other related topics

Responsibilities

Be available to take approximately at least 2 shifts per month (shifts are either Monday-Friday or Friday-Monday)
Respond telephonically to helpline calls if the Primary Advocate on call does not respond
Provide support to Primary Advocates through debriefs and in-moment assistance as needed and where required by departmental procedures
Communicate as needed with Primary Advocate and Final Support Staff to ensure delivery of services
Respond to acute/high-need calls that require a response beyond the scope of Peer Advocates
Assess client requests for emergency transportation and shelter according to departmental procedures and facilitate access to resources
Respond to Lethality Assessment Protocol calls from Law Enforcement and complete safety planning as indicated
Respond to communications from the SHARPP Center’s Assistant Director of Advocacy and/or Director
Complete and submit client contact logs within 24 hours of service delivery to ensure data collection per the SHARPP Center’s funding requirements.
Ensure data is tracked and transmitted in method compliant with NH RSA 173-C.
Complete 6 hours of annual professional development to comply with NH RSA 173-C and the SHARPP Center’s internal policies.
Track and submit professional development hours twice yearly.