Staff Business Systems Analyst- Sales Cloud

Zscaler

13h•Remote

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Staff Business Systems Analyst to join our IT/Business Apps team. This is a remote role within the US, reporting to the Director, CRM & PRM Applications in the IT Business Apps department. In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth.

Requirements

8+ years of IT experience including the software development life cycle or equivalent experience
5+ years of hands-on experience with Salesforce.com Sales Cloud platform
Experience gathering requirements, designing business processes, and implementing Salesforce solutions for sales and partner management
Demonstrated ability to drive projects with cross-functional and globally distributed teams
Strong analytical, data-driven, communication, and organization skills; able to provide occasional after-hours support for critical issues as needed

Nice To Haves

Experience with GTM Planning, Qualification, Activity Management or similar sellers-related tools, and integrating them with Salesforce platform
Background in Account and opportunity management, or building scalable lead to opportunity business processes
Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools

Responsibilities

Lead requirements gathering and solution design for Sales Cloud implementations, translating business needs into functional and technical designs
Act as a subject matter expert on GTM sales processes, collaborating with business stakeholders and cross-functional teams
Coordinate and facilitate discussions with key business stakeholders to define business and systems goals, prioritizing requirements, and ensuring clarity of deliverables
Drive the execution and delivery of business-critical system enhancements, supporting UAT, and troubleshooting production issues as they arise
Guide offshore and onshore teams through development, QA, and sprint delivery cycles to implement scalable, best-practice solutions