Staff Product Designer, Program Experience

Hinge Health • San Francisco, CA

6d • Hybrid

About The Position

Hinge Health is a company that recognizes the value of design – as a Staff Product Designer, you’ll join a tight-knit, collaborative team of designers who care deeply about creating cohesive and intuitive product experiences. Our team is at the center of solving impactful problems for millions of members who are managing their joint and muscle health, and making a meaningful difference in their lives.
In this role, you’ll help shape our onboarding experience, designing solutions that makes every member’s start at Hinge Health effortless, motivating, and personalized. As a Staff Product designer, you’ll collaborate with cross-functional teams to create intuitive, user-centered solutions from concept to execution, including user research, interaction/UI design, and prototypes that evolve our member experience forward, while driving towards our key business goals.
We’re looking for designers that excel in the ability to simplify complex challenges, care deeply about the quality of their work, have a strong track-record of shipping impactful experiences, come with a growth mindset, and bring a genuine desire to learn about our members.
This is a high-impact role, at an especially exciting time in Hinge Health’s journey. Our business is thriving (+50% revenue growth year over year), our member base continues to grow (+30% new user growth year over year), and the impact of this role can directly power members’ first impression of the product and habit formation.

Requirements

• A standout and updated portfolio demonstrating high-impact product work, leadership on complex initiatives, and measurable outcomes.
• 10+ years of product design experience, including partnering with product and engineering teams
• Bachelor’s Degree in Interaction, Industrial, Product, Service design, Human-computer interaction, or equivalent experience
• Design craft mastery: Expertise in interaction and visual design, with a track record of advancing the craft and inspiring excellence across teams.
• Strategic problem-solving: Experience leading ambiguous problem spaces, setting vision, and defining design strategy across products or platforms.
• Data-informed design: Proficient in forming hypotheses, running A/B or multivariate tests, facilitating user research, and leveraging data science insights to optimize experiences.
• Influence and communication: Highly effective communicator with the ability to align teams and influence senior stakeholders around design direction.
• Mentorship and team development: Demonstrated success mentoring designers and elevating the overall quality and impact of team output.
• Prototyping and innovation: Deep prototyping skills used to drive product alignment, experimentation, and innovation.
• System-level design thinking: Expertise in scalable flows, component design, and building cohesive design systems.
• Research synthesis and strategic insight: Fluency in synthesizing research and data, translating insights into actionable, strategic design opportunities.

Nice To Haves

• Experience designing consumer facing onboarding experiences: Strong ability to identify patterns and mechanics that drive onboarding rate and early stage retention.
• Proven facilitation skills: Track record of running pillar- or org-level workshops to align cross-functional partners on large, complex initiatives and move teams toward clear decisions.
• Executive-level influence: Skilled in facilitating executive meetings, guiding conversations, framing decisions, and ensuring proper validation and checkpoints before moving forward.
• Motion design expertise: Rich experience using animation to communicate status transitions, highlight achievements, and add delight through new programs or features.
• AI curiosity and innovation: Actively explores emerging tools, such as Cursor, to accelerate design deployment and learning.
• Design innovation: Excited to redefine spaces with novel and delightful ideas, drawing inspiration from unexpected sources.
• Multimedia mastery: Proficient across mobile, desktop, wearables, and other interfaces, delivering seamless experiences.
• Passion for healthcare or fitness: Committed to helping others live healthier lives through thoughtful design and technology, with relevant industry experience.

Responsibilities

• Drive the vision and strategy for member onboarding
• Design highly personalized, habit-forming experiences
• Deliver a world-class product experience that scales
• Enable successful program launches through strong design principles
• Collaborate smoothly across teams and platforms
• Influence product direction and drive leadership alignment
• Champion quality, accessibility, and inclusion

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level