About the position
Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The SoFi product design team is dedicated to developing user-friendly and intuitive experiences. This position is part of a team that works across most SoFi products, including banking, investing, credit cards, insurance, business, and employer products, with the goal of helping users achieve their financial ambitions. As a Product Designer for SoFi Protect, you will play a key role in expanding a growing product and collaborating with teams in similar product growth phases. Your responsibility will be to redefine the insurance experience and support our members in securing their financial future. You will build upon the existing foundation, developing new features, products, and enhancing the overall member and agent experience. You will work closely with product managers, engineers, and researchers across various product areas to design and deliver integrated experiences that will transform the insurance industry for our members.
Responsibilities
- Use a design thinking process toward establishing and executing vision for the team initiatives.
- Develop user-centered design solutions based on research, member insights, and industry best practices.
- Challenge the status quo, push innovation, and inspire people toward a unified outcome.
- Work across the entire product life cycle and make an impact at different stages of the product: building vision & strategy, ensuring all the loose ends are tied up when executing, and making sure everything is properly specified for engineering to build.
- Collaborate closely with Research, Product Management, and Engineering partners to iterate and drive programs forward.
- Collaborate with product designers working on other projects to drive alignment and consistency across the entire user experience.
- Create system maps, user flows, prototypes, and page-level specs to communicate design decisions to a variety of stakeholders.
- Collaborate with our design systems teams to leverage and improve templates and components.
- Prototype user experiences to investigate with stakeholders and end-users and to drive internal alignment.
- Contribute toward growing and scaling design best practices across the broader company and within the Design org.
Requirements
- 8+ years of experience working in product design/UX roles.
- Strong written and verbal communication skills with a talent for detailed articulations of strategy and processes, and leading cross-functional meetings to align teams.
- Experience collaborating with cross-functional partners to define product strategy.
- A strong understanding of when and how to use metrics to inform design and measure success.
- Experience in using design thinking tools like design sprints to bring together stakeholders and align points of view based on business and user needs.
- Strong expertise in standard design tools (i.e., Figma, Adobe Creative Suite).
- Expertise in mobile and web UX best practices across iOS, Android, and responsive web.
- Strong collaboration skills across cross-functional teams including Research, Product Management, Engineering, and Marketing.
- Ability to translate user research, user needs, and product data to make informed design solutions.
- Experience presenting work and rationale to senior leadership and advocating for user needs in the context of business and technology drivers.
- Experience setting and managing design priorities through planning and execution.
- Passion for team building and development of the broader design team culture.
Nice-to-haves
- Experience working on personal finance, data visualization, e-commerce, and social experiences.
- A passion for turning complexity into usable, beautiful experiences.
- Experience working with remote teams and stakeholders.
- Experience working on products in both B2B and B2C companies.
Benefits
- Comprehensive and competitive benefits package.
- Equal employment opportunities (EEO) to all employees and applicants.
- Reasonable accommodations to candidates with physical or mental disabilities.
