Staff Product Manager, Commercial Technology

Rivian • Palo Alto, CA

8h

About The Position

The Commercial Technology Product Management team is at the heart of Rivian's journey, we’re crafting the future of automotive adventure. Our team is focused responsible for driving sales growth, enhancing brand awareness, and our e-commerce commercial platform. We also build and improve best-in-class internal tools that streamline workflows, boost productivity, and enhance the customer experience for our sales, delivery, and service teams.
We're The road to the future is uncharted, and by combining our expertise across our commercial platform, we will map a new way forward. Together, we'll create a future that's more connected, more intelligent, and more sustainable for everyone.
We're looking for a motivated and experienced Staff Product Manager to lead the development and enhancement of the tools and systems that support Rivian's Service & Support organization. You will play a critical role in empowering our frontline teams, from inbound call center agents to vehicle technicians, by providing them with the tools they need to complete their work efficiently. You will also be part of a team that is transforming the automotive adventure for thousands of customers. This position can be located in Palo Alto or Irvine, CA or Vancouver, BC (Canada) and report to our Director, Product Management, Commercial.

Requirements

• Proven experience: You have at least 7 years of experience in product management, with a strong focus on building and scaling operational systems.
• User-centric approach: You have a deep understanding of user-centered design principles and a passion for creating intuitive, user-friendly experiences.
• Technical proficiency: You are familiar with various software development methodologies and technologies. Experience with Salesforce and ERP systems is a plus.
• Data-driven mindset: You have strong analytical skills and experience using data to inform product decisions and measure success.
• Excellent communication skills: You can clearly articulate complex ideas and communicate effectively with both technical and non-technical audiences.
• Strong leadership skills: You can influence stakeholders, drive consensus, and motivate teams to achieve ambitious goals.
• Adaptability and resilience: You can thrive in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Become an expert in our frontline operations: Conduct user research, gather feedback, and analyze workflows within Service & Support to identify pain points and opportunities for improvement. You will not only work with internal systems, but you’ll also be powering a best-in-class, effortless customer service experience.
• Define and champion a product vision and strategy: Create a compelling roadmap for that aligns with the company's strategic goals of improving operational efficiency and delivering a best in class customer experience. Your work will have a direct impact on Rivian's growth.
• Translate user needs into detailed product specifications: Work with engineering, design, and other stakeholders to define user stories and prioritize features that address critical needs, such as consolidating information and eliminating data silos.
• Manage the entire product lifecycle: Oversee the development, testing, and launch of internal tools, ensuring timely and high-quality delivery. This includes managing integrations with our CRM and ERP systems.
• Drive adoption and measure success: Develop strategies to encourage the adoption of new tools and features. Track key metrics to measure the impact of your products on user productivity, efficiency, and customer satisfaction.
• Embrace AI/ML: Research and evaluate opportunities to use AI/ML technologies to automate manual processes, enhance decision-making, and further optimize our internal tools.
• Collaborate effectively: Work closely with cross-functional teams, including engineering, design, and service operations, to ensure successful product delivery.
• Communicate effectively: Clearly articulate the product vision, strategy, and roadmap to stakeholders at all levels of the organization.

Benefits

• The successful candidate may be eligible for annual performance bonus and equity awards.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment.
• Part-time employee coverage is effective the first of the month following 90 days of employment.
• More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed