Staff Product Manager, Mobile Experiences

About the position

GoFundMe is seeking a Staff Product Manager who is passionate about our mission to help people help others. This role will be part of the product management team and will ideate, develop and launch products that drive value to millions of people. We value customer obsession, out of the box thinking, grit, positive impatience, and behaviors that earn trust with internal partners and customers alike. This is a hybrid role that requires 3 days per week at the office, and we are therefore only able to consider candidates who are located or willing to relocate to San Francisco, CA.

Responsibilities

• Own the end-to-end product experiences in GoFundMe’s mobile consumer app.
• Drive and lead all product initiatives with significant visibility into the company leadership.
• Responsible for all stages of product development and delivery, including ideation, research, business modeling, technical specifications, building, launching, measuring, optimizing and scaling.
• Be the advocate for our customers and understand the needs of our community to build delightful experiences.
• Break down sophisticated challenges into a clear sequence of actions and make trade-off decisions.
• Use qualitative and quantitative analysis to drive product and go-to-market decisions.
• Accountable for product vision, Cost / ROI analysis, strategy, development, go-to-market and successful execution of new product initiatives and features.
• Work cross-functionally with engineering, design, data, research, marketing, security, legal, and other teams.
• Articulate the problem you’re solving, the vision you are going after, and communicate the strategy, plan, challenges and constraints to senior management.

Requirements

• 8+ years of experience as a product manager, with a proven track record of launching and growing consumer apps at scale.
• Clear examples of taking an idea/opportunity from a problem statement to an impactful, usable and beautiful final product.
• Hands-on experience in go-to-market strategy and delivery, with a great understanding of customer acquisition via online channels.
• Hands-on experience working closely with customers, analyzing their needs, and diving deep into consumer behaviour.
• MBA from a leading program, ideally with a focus on technology and/or entrepreneurship.
• BA/BS degree in a technical field is a strong plus.
• Prior experience in management consulting is a strong plus.
• Able to operate independently, multi-task, manage ambiguity and perform well at a fast pace and under pressure.
• Strong communicator and collaborator with the ability to bring people together to define a common vision.

Nice-to-haves

• Experience in a mobile-first environment.
• Experience in product-led-growth, acquisition and retention motions.

Benefits

• Competitive pay and comprehensive healthcare benefits.
• Financial assistance for hybrid work, family planning, and generous parental leave.
• Flexible time-off policies and mental health and wellness resources.
• Participation in learning, development, and recognition programs.
• Commitment to diversity, equity, and inclusion through ongoing initiatives.
• Opportunities for community engagement through volunteering and Gives Back programs.