Staff Scheduler

Sertoma Center Inc•Knoxville, TN

just now•$18•Onsite

About The Position

The Scheduler is responsible for developing, maintaining, and managing staff schedules for residential homes to ensure consistent, high-quality support for individuals served. This role works collaboratively with Residential Coordinators (RCs), leadership, and direct support staff to maintain full shift coverage, support onboarding of new hires, and ensure required training and compliance standards are met. The Scheduler must demonstrate strong attention to detail, organizational skills, and the ability to balance staffing needs with continuity of care.

Requirements

High school diploma or equivalent required.
Valid Tennessee Driving License
US Work Authorization
Must be at least 19 years of age
3 years of driving experience
No more than 3 moving violations on your Motor Vehicle Record (MVR) within the past 3 years
No prior felony convictions
Strong organizational, time management, and prioritization skills.
High attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Ability to exercise sound judgement and problem-solving skills.
Proficiency with Microsoft Office and scheduling software.

Nice To Haves

Written and Verbal Bilingual Fluency is a plus (but not required!)
Experience in scheduling, staffing coordination, healthcare, or human services preferred.
Experience in residential or human services settings preferred.
Experience with workforce management or scheduling systems preferred (OnShift experience preferred).

Responsibilities

Develop and maintain monthly schedules for each residential home using established base schedules.
Ensure all shifts are filled prior to the start of each month whenever possible.
Consider management and staff input, staffing needs, and continuity of care when assigning staff.
Maintain standardized scheduling templates for consistency across programs.
Promote consistent staffing and overtime needs.
Maintain accurate schedules within the electronic scheduling system.
Ensure system schedules match finalized monthly schedules.
Publish schedules accurately and timely.
Provide finalized schedules to Residential Coordinators and leadership.
Review and approve or deny shift pickup requests.
Conduct monthly training and enter new hires into the scheduling system following orientation.
Schedule required trainings prior to staff working at assigned locations.
Schedule and track completion of required shadowing periods.
Manage and assign open shifts based on program needs and individual support needs.
Collaborate with residential coordinators to fill call-out shifts and recommend coverage solutions.
Send scheduling alerts for urgent coverage needs.
Maintain and update vacancy tracking as staffing changes occur.
Ensure minimum rest periods between shifts.
Verify required trainings are completed prior to staff working independently.
Notify staff of required trainings using scheduling and communication systems.