Staff Scheduling Associate - Part Time Evenings

Cleveland Clinic

21d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a member of the Staffing Operation team, you will conduct customer service and support caregivers on nursing units at Cleveland Clinic. In this role, you will review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios, alongside the Nursing Operations Managers. Ultimately, your efforts help directly improve patient care and ensure to safest staffing possible for the hospital. A caregiver in this position works evenings, from 11:30pm - 8:00am. Required to work every other weekend and holiday.

Requirements

High School Diploma/GED and two years of customer service experience OR Associate's Degree and one year of the stated experience OR a Bachelor's Degree
Proficient in MS Office, Excel and database software
Requires manual dexterity for constant data entry and ability to sit for long periods of time.
Ability to use a telephone without TTY.
Articulate speech.
Follows standard precautions using personal protective equipment as required.

Nice To Haves

One year of staffing/scheduling experience

Responsibilities

Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
Proactively generate and review 24-hour staffing projections.
Seek coverage via phone calls and/or texts for shifts and special circumstances.
Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
Work collaboratively with nurse leadership to review current and anticipated staffing needs.
Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
Be a point of contact for unit call offs.
Accurately record, document and report call offs according to SOP.
Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.
Attend and successfully complete required training.