ServiceNowposted 18 days ago
$163,600 - $286,300/Yr
Full-time • Mid Level
Santa Clara, CA

About the position

Be at the forefront of building our AI agent platform — designing, developing, and owning key components across prompt engineering, integrations, user experience, and agentic workflows. Act as a technical owner, not just a contributor — take initiative, drive decisions, and push through ambiguity to deliver results. Work closely with cross-functional teams to align on goals, integrate with other products, and deliver end-to-end value. Stay ahead of the curve in a rapidly evolving space — research new AI models, tools, and frameworks and translate them into actionable product capabilities. Bring an explorer’s mindset: prototype, iterate, and learn fast from both users and technical signals. Operate in a lean, Kanban-style agile environment with minimal process and maximum impact. Champion a high standard of user experience, both in the UI and in how users interact with the intelligence of the system.

Responsibilities

  • Design, develop, and own key components of the AI agent platform.
  • Act as a technical owner and drive decisions.
  • Collaborate with cross-functional teams to align on goals.
  • Research new AI models and translate them into product capabilities.
  • Prototype, iterate, and learn from users and technical signals.
  • Operate in a lean, Kanban-style agile environment.
  • Champion high standards of user experience.

Requirements

  • Self-starter with the ability to unblock yourself and find solutions independently.
  • Deep interest and hands-on experience with LLMs and prompt engineering.
  • 6+ years of experience in software engineering, especially with JavaScript/TypeScript.
  • Strong instincts for product and user experience.
  • Ability to navigate changing requirements and shifting priorities.
  • Strong architectural and system design skills.
  • Ability to collaborate well across teams.

Nice-to-haves

  • Experience with agentic or autonomous systems.
  • Java programming skills.
  • Kubernetes experience.
  • Experience with large-scale systems or distributed architecture.
  • Familiarity with data processing and streaming technologies (e.g., Kafka, Flink, Spark).

Benefits

  • Base pay of $163,600 - $286,300.
  • Equity and variable/incentive compensation.
  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Flexible time away plan.
  • Family leave programs.
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