Staff Technical Product Manager - CRM Sales

ServiceNow-posted 3 days ago
$163,600 - $286,300/Yr
Full-time • Mid Level
Santa Clara, CA
Professional, Scientific, and Technical Services
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As a Technical Product Manager, you will play a critical role in driving the success of our CRM products by bridging the gap between technology and business objectives. You will be responsible for defining and managing the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with the company's strategic goals. Our team aspires to create industry's best intelligent digital Go-to-Market ecosystem, and we work on number of highly visible product initiatives! Join our team to help make business even more successful through our people centric user experience applications. You will be a key part of the decision making process working alongside with your business partners to help bring our lead to cash to the next level! This TPM role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

  • Transform CRM from the legacy into something groundbreaking.
  • Deliver ongoing product health inspections by understanding end user usage, feedback, and existing product issues.
  • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
  • Create and maintain a product roadmap that outlines key features, enhancements, and milestones.
  • Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
  • Collaborate with stakeholders to gather and prioritize product requirements.
  • Define user stories, use cases, and acceptance criteria to guide the development process.
  • Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
  • Collaborate closely with engineering teams to ensure the technical feasibility of product features.
  • Work closely with cross-functional teams to ensure successful product delivery.
  • Monitor and track product development progress, ensuring that it stays on schedule.
  • Gather and analyze stakeholder feedback to identify opportunities for product improvement.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Typically requires a minimum of 8 years of related experience; a Masters degree with 6 years; or a PhD with 3 years of software product management experience.
  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
  • Strong technical background of Sales CRM systems and understanding of the standard bordering systems.
  • Strong understanding of the standard sales cycles/selling motions and sales processes.
  • Strong background in designing technical solutions that address business problems while ensuring people-first design.
  • Experience in monitoring product health and summarizing findings into actionable presentations.
  • Experience in hands-on implementation and management of the global Sales CRM product.
  • Strong prioritization skills and discipline to focus on high-impact activities.
  • Experience gathering and capturing product requirements and transforming them into a product roadmap.
  • Experience in managing SaaS products and vendors.
  • Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
  • Strong analytical and problem-solving skills.
  • Exceptional communication and leadership abilities.
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Deep curiosity about customer needs and a track record in building customer relationships.
  • Ability to work with international team members across multiple time zones.
  • Base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations.
  • Flexible time away plan.
  • Family leave programs.
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