Staff Technical Program Manager

WEX • Boston, MA

20h

About The Position

About the opportunity A Technical Program Manager is a key partner to the Technology leaders and their Digital leadership counterparts in driving end-to-end outcomes. You will be responsible for driving delivery on a key long-term, cross-functional initiative within and across Technology Departments. As a Staff TPM at WEX, you will be responsible for enabling your teams and partners to plan, de-risk, and execute critical initiatives while reporting on progress, coordinating across technology teams, and ensuring project financial health. You will play a critical role partnering with Technology leaders to drive delivery of complex technical cross-functional initiatives. The Technical Program Management Office (TPMO) is a strategic function of the Technology Innovation & Strategic Operations (TISO) department within WEX. Our mission is to accelerate WEX’s product innovation velocity by optimizing how we deliver technology. We accelerate technology delivery at WEX by optimizing program execution across all technology domains. In this role, you will collaborate closely with partners within Global Technology Services and across many Engineering teams, partnering with Enterprise Architects as well, to drive alignment and delivery of critical projects that underpin WEX’s digital capabilities. How you'll make an impact: Technical Fluency Hands-on experience program-managing enterprise-level (broad-scope) implementations or migrations, ideally involving identity management (e.g., identity consolidation, identity governance, privileged access management) or other foundational technologies Familiarity with centralized authentication and identity-management concepts (Single Sign-On, Multi-Factor Authentication, and passwordless authentication, etc.); Identity federation (SAML, OAuth, OIDC); Directory services (Active Directory, Azure AD / Entra, LDAP)l; and Role-based and attribute-based access control (RBAC/ABAC). Program Management: Ability to translate complex identity architecture and security requirements into actionable program plans. Strong understanding of concepts associated with systems integration, API-based authentication, cloud architecture, and infrastructure dependencies. Experience working in environments with hybrid cloud or multi-cloud identity models. Capability to evaluate technical trade-offs, assess solution maturity, and guide engineering teams toward best practices. Execution Management: In support of the Tech Lead, monitor progress and recommend necessary adjustments to surface risks of program execution to key stakeholders in a targeted and timely way, with the goal of course correction. Facilitate these course corrections, as needed. Stakeholder and Change Management: Engage with stakeholders - Technology, Product, Solution Architecture, among others - at all levels to ensure visibility, provide updates, and address concerns. Facilitate communication between teams, ensuring transparency and alignment. Provide clear, consistent, and timely information flow and reports out on status. Work collaboratively at the enterprise level to facilitate migrations and enable change to support new ways of working and modern technology architectures. Risk Management: Identify technical risks related to infrastructure performance, capacity, security, and compliance. Develop mitigation strategies with technical and leadership partners. Escalate to senior leadership as appropriate. Dependency Management: Identify, document, and manage dependencies across multiple projects, technologies, and teams. Proactively coordinate with stakeholders to ensure that dependencies are clearly understood, tracked, and addressed in a timely manner to minimize risks and avoid delays. Tooling and Data Hygiene: Accordingly, ensure the use of standard project management tools - ideally within the Atlassian suite - and maintain high standards of data hygiene to ensure data accuracy, consistency, and integrity. Avoid duplication of administrative effort. As a part of Jira stewardship, support accurate and transparent reporting and on-target capitalization within the organization through reporting and partnership. Delivery and Outcome Tracking: Track program performance against the committed plan and goals. Use data and metrics to drive decision-making and continuous improvement.

Requirements

• Significant experience in technical leadership overseeing key projects at the Enterprise level, with a high degree of technical complexity and inter-dependent work. An ideal candidate blends technical acumen with strong program management skills to drive execution across complex, cross-functional initiatives. They are comfortable navigating ambiguity, bring structure and clarity to fast-paced environments, and excel at scaling cross-functional programs. With a deep understanding of the requirements of an Enterprise-wide effort, they are passionate about implementing solutions with lasting value for the company, and in service to that, developing plans and communicating effectively with senior stakeholders.
• Deep understanding of project delivery in a technical environment with commercial software as the primary deliverable.
• Familiarity with identity management and authentication protocols and concepts.
• Familiarity with cloud computing platforms and services (AWS, Azure, GCP), including infrastructure-as-code and cloud security technologies and concepts.
• Experience with Agile methodologies and project management tools.
• Proactive leadership, and confidence to drive results.
• Proven ability to motivate cross-functional teams.
• Model close partnership, with an emphasis on execution, collaboration, and empowerment.
• Excellent communication skills, both verbal and written.
• Experience with managing change at the enterprise level.
• Ability to anticipate risks and effectively mitigate them. If risks then become issues, solve these complex problems efficiently in partnership with other leaders as appropriate.
• Analytical mindset with strong decision-making capabilities.

Nice To Haves

• Bachelor's Degree or equivalent experience.
• Relevant certifications (e.g., PMP, Agile Certified Practitioner) are helpful, but not required.
• Previous experience in FinTech or highly regulated environments can be helpful.

Responsibilities

• Hands-on experience program-managing enterprise-level (broad-scope) implementations or migrations, ideally involving identity management (e.g., identity consolidation, identity governance, privileged access management) or other foundational technologies
• Ability to translate complex identity architecture and security requirements into actionable program plans.
• In support of the Tech Lead, monitor progress and recommend necessary adjustments to surface risks of program execution to key stakeholders in a targeted and timely way, with the goal of course correction. Facilitate these course corrections, as needed.
• Engage with stakeholders - Technology, Product, Solution Architecture, among others - at all levels to ensure visibility, provide updates, and address concerns. Facilitate communication between teams, ensuring transparency and alignment. Provide clear, consistent, and timely information flow and reports out on status. Work collaboratively at the enterprise level to facilitate migrations and enable change to support new ways of working and modern technology architectures.
• Identify technical risks related to infrastructure performance, capacity, security, and compliance. Develop mitigation strategies with technical and leadership partners. Escalate to senior leadership as appropriate.
• Identify, document, and manage dependencies across multiple projects, technologies, and teams. Proactively coordinate with stakeholders to ensure that dependencies are clearly understood, tracked, and addressed in a timely manner to minimize risks and avoid delays.
• Accordingly, ensure the use of standard project management tools - ideally within the Atlassian suite - and maintain high standards of data hygiene to ensure data accuracy, consistency, and integrity. Avoid duplication of administrative effort. As a part of Jira stewardship, support accurate and transparent reporting and on-target capitalization within the organization through reporting and partnership.
• Track program performance against the committed plan and goals. Use data and metrics to drive decision-making and continuous improvement.

Benefits

• Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level