Starbucks Supervisor-UConn Bookstore- BNC Starbucks Licensee

Barnes & Noble Education • Storrs, CT

1d • $19 • Onsite

About The Position

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work every week, year round for at least 30 hours each week as a full-time Supervisor in our BNC Starbucks Licensee Cafe. In the Cafe you will provide assistance to the management team, have oversight for team members within the cafe or store in the absence of upper management, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

Requirements

• Customer service experience in a retail or restaurant environment
• Prior supervisor or manager experience
• High-energy, friendly personality, with strong communication skills to interact with a variety of people
• Excellent customer service and communication skills needed
• Strong interpersonal, communication, organizational, and problem solving skills
• Basic reading, writing and accounting skills required
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Full-time positions require availability to work at least 30 hours on a weekly basis year round

Responsibilities

• Support the management team
• Be a resource for all departments
• Model customer service
• Drive sales
• Skillful problem solver
• Coach and model Wow customer service
• Help train and oversee the daily work activity of team members in the Café
• Provide outstanding customer service
• Help enforce loss prevention and safe food handling procedures
• Ensure that the Café is maintained
• Maintain a working knowledge of all café operations and assist in the preparation and serving of a variety of hot and cold food and drinks following prescribed recipes and techniques
• Assist with assigning work and providing focused direction to café team members to ensure the set up and restocking of displays, wrap, label, date, and rotate food items for sale is executed daily
• Help resolve customer issues and complaints and escalating to manager, when necessary
• Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance
• Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards
• Replenish customer service stations, order/receive supplies or products, and take out trash
• Assist with processing sales transactions
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed