Starter/Player's Assistant - Crosswater

Sunriver Resort•Sunriver, OR

9h•Onsite

About The Position

Love the game of golf? Want to spend your season at one of the most iconic courses in the Pacific Northwest? Crosswater is looking for a welcoming, detail‑oriented Starter/Player's Assistant to help guests begin their round with exceptional service and organization. Join a team that prides itself on delivering the elevated experience Crosswater is famous for. The StarterPlayer’s Assistant is responsible for monitoring the pace of play as well as enforcing golf rules to ensure overall guest satisfaction. The Player’s Assistant will maintain the AAA Four Diamond standards. The Player’s Assistant will always conduct themselves in a manner which supports Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Player’s Assistant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! Enjoy Where You Work! At Sunriver Resort, we believe your workplace should feel just as inspiring as the experiences we create for our guests. As an associate, you’ll enjoy a wide range of amazing perks, including: Free golf Free recreation rentals; bikes, marina gear, and more 50% off Food & Beverage across the resort Discounted stays at CoralTree Hospitality properties nationwide Paid Time Off 50% off retail Free access to the Sunriver Observatory & Nature Center …and so much more!

Requirements

High school education required
Prior hospitality experience preferred
At least one year customer service experience preferred
Strong knowledge of the game of golf required
Must be able to work well under pressure
Must be able to work in a fast paced environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must be able to work in a variety of weather conditions (rain, wind, snow, cold, sun & heat);
Must be able to stand & walk throughout the day, including on uneven surfaces;
Must be able to frequently lift, push, pull & carry up to 10 lbs and occasionally up to 75 lbs;

Responsibilities

Greets and welcomes guests upon arrival
Responsible for getting guests on the course in a timely and informed manner
Obtains a copy of day’s sheet and a radio for communications
Encourages guests making their turns to visit the designated F&B outlet
Verifies names on tee sheets
Obtains a receipt from groups, writes transaction numbers on sheets
On tee sheets, keeps track of and writes down cart numbers or walking, actual start time, turn time, finish time, etc.
Monitors pace of play
Maintains a strong knowledge of USGA rules of golf
Enforces golf attire rules
Informs group of any pertinent information, i.e. topdressing, delays, unusual course maintenance, KP/LD contest, pace of play, etc.
Keeps immediate area neat and free of litter
Performs Outside Guest Services’ duties as required
Enforces all USGA and Sunriver rules and regulations with firmness and diplomacy
Maintains communication with golf shop to ensure smooth operation
Provides daily pace of play to golf shop
Monitors restrooms for cleanliness, cleans if necessary
Ensures cart is maintained and in functioning order daily
At the end of shift, ensures the cart is washed and properly stored
Carries rules and decisions book and offers knowledge to guests if necessary
Maintains all ropes and stakes placed on the golf course to direct traffic for course playability
Contacts appropriate party, if necessary, when a guest problem is reported
Communicates all pertinent information to the Golf team