State Account Director

Bamboo Health

3d • Remote

About The Position

As a State Account Director, you will lead all retention efforts for a national strategic behavioral health partner/reseller. Serving as the primary point of contact, you will provide both strategic and tactical oversight to ensure the overall success of Bamboo Health’s partnership and the execution of all related account activities.
The role centers on building and strengthening relationships with key stakeholders across the partner organization—including Executive Leadership, Account Management, Sales, Solutions Consultants, and other influencers—to maintain full alignment and drive mutual success. You will also represent Bamboo Health as the subject matter expert on our behavioral health solutions and service offerings, ensuring our value is clearly articulated and consistently delivered.

Requirements

• Bachelor’s degree in business, marketing, or a related field; or 5+ years of relevant experience.
• 3+ years of experience in client relationship management, business development, or partner management within the SaaS industry.
• Demonstrated success in retaining clients and growing revenue through effective planning, communication, and relationship-building.
• Skilled in developing long-term client and partner relationships, identifying new opportunities, and managing complex projects from start to finish.
• Strong analytical abilities, including interpreting data, spotting trends, and offering practical recommendations.
• Excellent written and verbal communication skills, with the ability to work effectively with clients and stakeholders at all levels.
• Strong organizational skills and the ability to manage multiple projects and priorities at the same time.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

Nice To Haves

• Knowledge of state government behavioral health solutions—and experience with behavioral health initiatives such as 988 crisis services—is preferred.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.

Responsibilities

• Serve as the main point of contact for the partner, ensuring all contractual commitments are met and communicating promptly to address high-priority needs.
• Look for opportunities to engage with the partner’s clients to help increase Bamboo Health’s visibility and presence in the market.
• Work closely with the partner to understand their commitments, capabilities, and capacity to meet agreed-upon metrics and KPIs, and identify upsell opportunities that address service gaps and support their performance.
• Serve as an escalation resource for internal teams to help ensure projects and deliverables stay on track.
• Proactively identify risks, remove roadblocks, and develop mitigation plans to maintain account stability.
• Act as a bridge between the partner and Bamboo Health teams, ensuring support, product, and delivery groups stay aligned on shared goals.
• Prepare and deliver strategic account reviews and track progress toward annual business objectives.
• Maintain a solid understanding of the market and the partner’s environment, including opportunities, priorities, and issues that could impact the work.
• Collaborate with client support, product management, marketing, operations, and engineering to complete scopes of work, change orders, and software enhancement documentation accurately and on time.
• Manage contract renewals, extensions, project additions, and other contract-related updates for current business.
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

Benefits

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation, including health, dental, vision and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director