Station Manager - Crystal Lake

Opus•Crystal Lake, IL

About The Position

DUTIES AND RESPONSIBILITIES: Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service. This includes: Ensuring that all customer complaints and damage claims are documented and appropriately resolved Prepare and submit administrative reports in a timely manner. Ensuring station complies with all safety requirements in accordance with the company’s Incident and Accident Reporting Procedures. Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks Manage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled which includes: Receive and properly secure remitter certificate inventory Process remitter transactions – debit, credit, voids and refunds Provides training on station remitter program – including how to use the remitter application and payment processing terminal Provide for manpower needs of the station by leading and managing staff members. This includes: Creating a working environment that generates high employee morale and productivity Scheduling, assigning, and directing work to meet performance standards and contract requirements electing, coaching, training, and managing performance of team. Evaluating employees by providing constructive feedback, counseling and documenting appropriately. Conducting new hire and annual performance reviews in established timeframes Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines Maintain compliance to all quality assurance standards and associated procedures Travel to other stations to provide management and staffing support as needed

Requirements

Ability to learn and understand the function of selected emissions control devices
Ability to work independently
Good communication skills, both written and verbal
Excellent interpersonal, time management and teambuilding skills
Commitment to providing outstanding customer service and satisfaction
Proficient in the use of Microsoft Word, Excel, and Outlook
Able to stoop, bend, and reach
Able to work in extreme weather conditions
High school diploma required with some college preferred or equivalent combination of education and experience
2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.

Nice To Haves

Previous vehicle inspection experience is preferred

Responsibilities

Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service.
Ensuring that all customer complaints and damage claims are documented and appropriately resolved
Prepare and submit administrative reports in a timely manner.
Ensuring station complies with all safety requirements in accordance with the company’s Incident and Accident Reporting Procedures.
Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks
Manage station remitter and voucher programs and ensure that all funds are accounted for and properly reconciled
Receive and properly secure remitter certificate inventory
Process remitter transactions – debit, credit, voids and refunds
Provides training on station remitter program – including how to use the remitter application and payment processing terminal
Provide for manpower needs of the station by leading and managing staff members.
Creating a working environment that generates high employee morale and productivity
Scheduling, assigning, and directing work to meet performance standards and contract requirements
Selecting, coaching, training, and managing performance of team.
Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
Conducting new hire and annual performance reviews in established timeframes
Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines
Maintain compliance to all quality assurance standards and associated procedures
Travel to other stations to provide management and staffing support as needed