Station Operations and Guest Services Supervisor

Breeze Airways•Orlando, FL

About The Position

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! Under the direct guidance of the assigned General Manager, the Station Operations & Guest Services Supervisor position will be responsible for all station administrative, operational, and personnel management duties including but not limited to meeting all assigned KPI metrics, providing supervisory guidance to a team of frontline guest service agents, handing of irregular operational events, and ensuring the security and handling of company aircraft. They are responsible for Airport training, audits, and continuous improvement. The Supervisor provides leadership and technical support to Airport Team Members and Business Partners. They foster growth and development based on the Breeze values, while providing excellent guest service. Here's what you'll do Facilitates, updates, and maintains Breeze Team member and business partner training across all lines of business Ability to learn and train our Breeze Team members and business partners in all lines of business At the direction of the Stations training team, ensure all training is consistent with Breeze Airways’ brand, policies, and procedures and in full compliance with set policies and regulations. At the direction of the Stations training team, ensure all training curricula are taught in a standardized and consistent manner Work with the Stations training team to identify future and current training needs based on Breeze Airways’ goals In partnership with the Stations training team, monitor and evaluate the training program’s effectiveness and recommend changes when needed Respond to guest and company inquiries in peak periods with the understanding that the Breeze operation takes priority and supervisor will be required to support late/early operations, if necessary. Assist Guest Services senior leadership as needed Assist the General Manager of Station Operations & Guest Services with airport openings, supervising Team Members and managing business partners In partnership with the assigned General Manager, participate in frontline hiring events and offer feedback/recommendations on personnel selections. Proficient as peer and Team Member mentor for desired execution while assuring accountability for the correct execution of processes and procedures. Ensure adherence to airport and aircraft security regulations and report any anomalies through proper channels Ensure and maintain a safe working environment and operation Identify and implement operational improvements Responsible for safety programs at the station to ensure a safe workplace and operation for Breeze Team members and Business Partners and guests — responsible for meeting all OSHA and local and state requirements Work with Breeze team members and business partners to ensure we are meeting all operational KPI metrics Follow up on all station delays and ensure timely reporting Achieve all outlined performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence Must be able to obtain and maintain Ground Security Coordinator certification.

Requirements

4+ years of Airline Operational Experience
2+ years of Leadership Experience
Experience with providing or monitoring quality assurance
Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Self-starter must have a positive attitude and strong desire for success
Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines ethic
Knowledgeable in Airport Operations and Ground Operations
Outstanding leadership capabilities, with ability to lead, train and motivate
Able to work flexible hours and be available for emergency response and on short notice
Hold effective coaching and correction conversations, as needed
Must possess and maintain a valid driver's license from the state of your primary residence
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Must pass a DOT pre-employment drug test
Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
Must be legally eligible to work in the USA

Nice To Haves

4-year degree
3+ years of Leadership Experience
Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
A self-starter with excellent verbal and written communication skills
Good work ethic
Ability to work in a fast-paced team environment
Ability to handle stressful environments
Proven troubleshooting skills
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Exemplifies Breeze’s safety culture, values, and mission

Responsibilities

Facilitates, updates, and maintains Breeze Team member and business partner training across all lines of business
Ability to learn and train our Breeze Team members and business partners in all lines of business
At the direction of the Stations training team, ensure all training is consistent with Breeze Airways’ brand, policies, and procedures and in full compliance with set policies and regulations.
At the direction of the Stations training team, ensure all training curricula are taught in a standardized and consistent manner
Work with the Stations training team to identify future and current training needs based on Breeze Airways’ goals
In partnership with the Stations training team, monitor and evaluate the training program’s effectiveness and recommend changes when needed
Respond to guest and company inquiries in peak periods with the understanding that the Breeze operation takes priority and supervisor will be required to support late/early operations, if necessary.
Assist Guest Services senior leadership as needed
Assist the General Manager of Station Operations & Guest Services with airport openings, supervising Team Members and managing business partners
In partnership with the assigned General Manager, participate in frontline hiring events and offer feedback/recommendations on personnel selections.
Proficient as peer and Team Member mentor for desired execution while assuring accountability for the correct execution of processes and procedures.
Ensure adherence to airport and aircraft security regulations and report any anomalies through proper channels
Ensure and maintain a safe working environment and operation
Identify and implement operational improvements
Responsible for safety programs at the station to ensure a safe workplace and operation for Breeze Team members and Business Partners and guests — responsible for meeting all OSHA and local and state requirements
Work with Breeze team members and business partners to ensure we are meeting all operational KPI metrics
Follow up on all station delays and ensure timely reporting
Achieve all outlined performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
Must be able to obtain and maintain Ground Security Coordinator certification.

Benefits

Health, Vision and Dental
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
PTO
Travel on Breeze and other Airlines too!
Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings.
Job Postings requesting any or all of this information should be regarded as a scam.
To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.