Store General Manager

FIGS • Houston, TX

9d • $75,000 - $95,000 • Onsite

About The Position

FIGS is looking for an 100% awesome, capable, and experienced Store General Manager to open and lead our Rice Village Community Hub in Houston, TX. As the Store General Manager, you will oversee all facets of retail operations and the development of our Community Hub staff, including sales, embroidery, back-of-house operations, in-Hub experiences, and store leadership. Your primary focus will be delivering an exceptional experience to our healthcare professionals, while also driving business growth through exemplary management. This role entails close collaboration with our HQ leadership team.

Requirements

• 6+ years of experience in retail management
• 2+ years of experience managing high-volume retail operations
• Proven track record of driving results and motivating teams
• Exceptional problem solving skills
• Strong verbal and written communication abilities
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
• Knows how to have fun and boost positive vibes
• Comfortable in a fast-paced, ever changing environment
• Embodies FIGS brand ethos through and through
• Entrepreneurial mindset

Responsibilities

• Attract, develop, and lead a high-performing team through effective training and coaching
• Educate and train team members to deliver exceptional customer experiences
• Serve as a brand ambassador through product expertise, sharing the product story with all customers, making product recommendations, and training the team
• Develop business strategies, analyze business goals and targets to achieve financial objectives in line with business-specific KPIs
• Monitor and improve sales performance and productivity in line with business objectives
• Provide weekly reporting on sales and inventory trends, product performance etc.
• Create and foster a dynamic environment while motivating employees to represent the FIGS brand, mission and values
• Lead by example on the sales floor up to 5 days per week, offering real-time feedback and coaching to the team
• Contribute to visual merchandising efforts and ensure store standards are upheld
• Ensure stock integrity practices are maintained and back of house is managed according to FIGS’ standards of operational excellence
• Manage product inventory, including unpacking boxes weighing between 5 to 30 lbs, as needed
• Spearhead innovative projects within tight deadlines
• Accurately track hours and expenses and review profit and loss statements for accuracy
• Ensure all safety and security procedures are followed and communicate potential issues
• Foster a positive, productive, and inspirational work environment

Benefits

• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
• Benefits eligibility is determined by hour requirements and length of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees