Store Manager I (4398)
About The Position
Plans, administers, monitors, and evaluates the day-to-day operations of a Family Store sales floor ensuring compliance with established policies and procedures; processes, displays and prices donated items to ensure a reason-able financial return on the sale of store items; assists customers in a polite and friendly manner; prepares store displays that are attractive, neat, and orderly; rotates and re-stocks store merchandise to ensure quick turnover; ensures the accountability and security of all store items and funds. May serve as a lead worker to volunteers, beneficiaries, and/or subordinate store personnel. General Operating Responsibilities (70%) Plans, supervises, communicates, and participates in the layout and display of store merchandise; ensures that stock is routinely rotated and ensures that prices encourage the desired level of stock turnover; plans, organizes, and supervises the preparation of displays for special promotions or seasons; notifies the warehouse personnel of low-stock items. Supervises and participates in the receiving, sorting, pricing, and distribution of donated items into the storefront; ensures that items are processed in a timely manner and in compliance with established policies and procedures. Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register, security and accountability of all cash register funds and sales records in accordance with established operating procedures. Prepares, processes, and maintains various sales records, tax forms, and social service vouchers; prepares routine sales reports as directed. Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked. Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience. Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepares and provides tax receipts as needed. Staff Supervision Responsibilities Administers and monitors the day-to-day operations of a sales floor; serves as lead worker to volunteers, beneficiaries, and/or subordinate store personnel; trains and instruct staff in the proper methods and procedures for performing job duties; inspects work in progress and upon completion for accuracy and completeness. Case Work 15% Interviews clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records clients’ dispositions and other pertinent information such as income, expenses, family, and work history; assists clients’ in completing applications for assistance; photocopies picture ID, utility bills, lease, etc. Prepares and completes clothing and furniture vouchers for eligible clients. Processes rent and utility financial assistance for eligible clients; contacts utility companies and landlords to make pledges. Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; maintains confidentiality of client information. Prepares and maintains statistical records on all services provided; compiles and prepares monthly reports; ensuring the accuracy and completeness of the same. Seasonal 10% Recruits, orients, trains, assigns and supervises seasonal bell-ringer volunteers. Maintains kettle reports and deposits funds in bank. Other Responsibilities (5%) Assists Warehouse Manage as needed. Maintains inventory of supplies and equipment for the store operations. Supervises volunteers working in the Family Store. Performs other related work as required.
Requirements
- Ability to meet attendance requirements.
- Ability to read, write, and communicate the English language.
- Ability to perform mathematical computations.
- Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.
- High School Diploma or G.E.D.
- two years progressively responsible experience working in a retail store environment with at least one year experience in a supervisory capacity, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Responsibilities
- Plans, supervises, communicates, and participates in the layout and display of store merchandise
- Supervises and participates in the receiving, sorting, pricing, and distribution of donated items into the storefront
- Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register
- Prepares, processes, and maintains various sales records, tax forms, and social service vouchers
- Assists customers who are donating items to The Salvation Army
- Administers and monitors the day-to-day operations of a sales floor
- Interviews clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions
- Prepares and completes clothing and furniture vouchers for eligible clients
- Processes rent and utility financial assistance for eligible clients
- Recruits, orients, trains, assigns and supervises seasonal bell-ringer volunteers
- Maintains inventory of supplies and equipment for the store operations
- Supervises volunteers working in the Family Store
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
