Store Manager

Day's Jewelers•Salem, NH

58m

About The Position

The Store Manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs.

Requirements

High school diploma or GED.
At least 5 years of experience in retail store.
At least 2 years in supervisory or lead role.

Nice To Haves

Bachelor’s Degree in a Business related field of study.
Experience specifically managing a staff of retail workers.
Jewelry Certification trained; GIA, JA, DCA, etc.

Responsibilities

Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
Achieve Key Performance Indicator (KPI) goals monthly.
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
Control shrink, expenses and payroll.
Monitor appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
Responsible for all store security issues including the store alarm system monitoring, arming, and maintenance.
Maintain a clean, neat store, including exterior, at all times.
Comparison shop and report results; share information with director and make appropriate price adjustments.
Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
Be an active member of a community civic group and/or a jewelry related organization.
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
Recruit, Interview, and hire employees according to Hiring Procedures.
Continually evaluate, react to, and document performance issues and actively recruit management candidates.
Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
Perform monthly Performance Reviews for each Sales Associate, counsel each Sales Associate on improvement strategies, and document the review.
Perform, at least annually, employee Performance Evaluations with each employee under your supervision and provide documentation of the evaluation.