Store Manager - Balt Metro Area
About The Position
The Store Manager III is directly responsible for the operation of a Goodwill retail store in accordance with organizational policies, procedures and standards. This includes processing of all donations by category for resale or salvage sales, effective staff management, and achieving sales and production goals. The Store Manager III demonstrates a positive attitude, excellent customer service and team building through promoting the mission and vision of Goodwill within the organization and the community. Scope of Supervision typically directly supervises retail store staff in various roles; typically a staff of 12+ full and part time employees. Typically responsible for a large Band 3 store with annual sales of $1 million to $1.49 million. Employment is contingent on criminal background check.
Requirements
- High School diploma or equivalent required
- Three years of retail or related management experience at Store Manager level or above required. Goodwill retail management experience (Lead Cashier and above) may be substituted for Manager experience
- Advanced education may be substituted for experience
- Must possess a current valid and unrestricted driver’s license and be fully insured according to Maryland law
- Basic computer skills with working knowledge of Microsoft Office products including Word and Excel; Basic knowledge of the internet including how to search and send/receive email
- Strong interpersonal skills with the ability to effectively communicate to diverse populations
- Strong customer services skills with the ability to think quickly and resolve conflicts
- Strong marketing and/or merchandising ability
- Basic knowledge of clothing and fashion trends with the ability to create appealing displays
- Ability to apply sound judgment when making decisions across a variety of situations
- Knowledge to calculate figures and amounts such as discounts, interest, commissions, and percentages
Responsibilities
- Manages the retail store engaged in the resale of donated goods ensuring budgeted sales and production goals are met while controlling expenses
- Manages daily production goals ensuring products is put on the sales floor in a timely manner; Performs weekly Kaizen audits
- Appraises and prices house wares and furniture with the intent of making the most monetary value; Reports donation deficiencies to retail operations in a timely manner and partners for deliveries before supplies run out; Oversees quality of goods going to the sales floor
- Manages quality of goods ensuring pricing and grading standards are followed
- Oversees and ensures compliance of all store salvaging in proper contains; Partners with Recycling Center on store pick-ups
- Maintains merchandising guidelines through colorization and classification of store inventory
- Creates seasonal displays to enhance image and promote merchandise resulting in additional sales
- Reconciles cash with sales receipts, keeps operating records and prepares a daily record of transactions for accounting; Completes required paperwork accurately, neatly and submits within established timeframe; Makes bank deposits and exchanges change as needed
- Plays an active role in risk management, reporting known or suspected security and/or theft concerns
- Answers customer’s complaints or inquires and resolves appropriately, providing feedback to Sales Director; Ensures customers are treated in a fair, courteous and efficient manner by store staff
- Communicates directly and consistently with District Manager
- Responsible for full-service staff management including interviewing, hiring and training employees; Responsible for performance management, disciplinary actions and terminations with guidance from Sales Director and Human Resources;
- Plans and prepares work schedule and assigns employees to specific duties to maximize efficiency
- Monitors, reviews, processes and submits payroll in a timely manner; Ensures employees records time worked accurately
- Maintains a safe environment; Investigates all accidents/injuries and documents according to established policy
- Conducts monthly staff meetings promoting communication and feedback
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
