Store Operations Communications & Workload Execution Intern

Sally Beauty Holdings • Plano, TX

10h • Hybrid

About The Position

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
Location: Hybrid | Monday, Tuesday, Wednesday at the Sally Beauty Support Center, Legacy West (Plano, TX); Remote Thursday or Friday
We are seeking a motivated and organized Summer Intern to support the Store Operations Communications & Workload Execution team. In this role, you will help create store-facing content, instructional tools, and job aids that make operational initiatives easier for stores to understand and execute. You will collaborate with cross-functional partners to ensure field teams receive engaging, accurate, and timely information that supports sales, operational excellence, and customer experience goals.
This position offers a unique opportunity to contribute to strategic projects while gaining hands-on experience in communications, workload planning, and store operations.

Requirements

• Pursuing a degree in Business, Communications, Operations, Retail Management, Project Management, or related fields.
• Strong written and verbal communication skills.
• Detail-oriented, organized, and able to manage multiple tasks.
• Ability to collaborate effectively with cross-functional partners.
• Interest in retail operations, workload planning, communication strategy, or process improvement.
• Comfort with learning and leveraging AI tools to streamline work.
• Self-starter with strong analytical and critical-thinking skills.

Responsibilities

• Develop Store-Facing Communications: Create clear, concise, and engaging communications, policies, procedures, and updates tailored for store teams.
• Create Instructional Job Aids & Tools: Assist in designing tools, guides, and job aids that help stores successfully execute operational initiatives and improve consistency.
• Contribute to Standards Development: Support the creation and documentation of store standards for new-format stores and evolving store concepts.
• Support Integration of New-Format Content: Assist in integrating new-format store processes, standards, and content into the broader fleet to ensure sustainability and consistency as the format grows across the organization.
• Support Program Rollouts & Field Readiness: Collaborate with cross-functional partners to coordinate rollout activities and ensure store teams receive clear, accurate, and timely information that makes programs easy to understand, adopt, and execute—ultimately driving operational, sales, and customer experience objectives.
• Continuous Improvement: Provide feedback and recommendations to enhance communication quality, operational processes, and workload tools.
• Leverage AI Tools: Utilize AI as appropriate to improve efficiency in content creation, process mapping, and document development.
• Project Support: Participate in various operational and communications projects throughout the summer.
• Other Duties as Assigned: Take on additional responsibilities based on business need.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed