Store Operations Manager - Daily Operations

Tailored Brands • Houston, TX

2d • Hybrid

About The Position

We currently have an exciting opportunity for a Store Operations Manager- Daily Operations to join our Store Operations team. This individual will focus on designing, maintaining, and optimizing daily operating processes that enable stores to run efficiently and consistently; execution of the day‑to‑day operations strategy, including supply budget management, policy and procedure governance, friction‑reduction programs, and cross‑functional coordination. Success in this role depends on the ability to work collaboratively with cross‑functional teams in a fast‑paced environment while remaining flexible, resourceful, and efficient. This is a hybrid position, three days in office, based in Houston, Texas and it reports to the Sr. Director, Store Operations & Communications.

Requirements

• 5+ years of retail management or multi‑unit store operations experience, preferably across multiple brands or formats.
• Bachelor’s degree in business management or related field, or equivalent experience.
• Proven ability to design, document, and improve operating processes that are practical and easy for store leaders and teams to use.
• Strong analytical skills with the ability to use data, trends, and field feedback to identify opportunities to enhance the employee and customer experience.
• Excellent written and verbal communication skills with the ability to flex style to various audiences (field leaders, cross‑functional partners, executives).
• Exceptional customer service mindset with a desire to support our internal (store) and external (customer) partners.
• Strong time‑management and follow‑up skills; able to manage multiple competing priorities and deadlines simultaneously.
• Demonstrated ability to excel in a fast‑paced environment and remain flexible and resourceful as priorities shift.
• Strong command of Microsoft Office products including Outlook, Word, Excel, and PowerPoint; experience with task management platforms is a plus.
• Familiarity with retail store and back‑office systems (e.g., CE Platform, POS, Oracle, PeopleSoft) preferred.

Responsibilities

• Manage the full store supply process—including forecasting, budgeting, ordering, and usage optimization—while aligning budgets with Finance and Procurement.
• Analyze spend trends to reduce waste and improve cost efficiency and create simple tools that help store leaders effectively manage supply budgets.
• Create and improve store operating policies and procedures.
• Maintain and streamline intranet content, removing outdated materials.
• Oversee intake, triage, routing, and communication for store operational tickets to ensure timely resolution and prevent reoccurrence.
• Use ticket and feedback data to identify systemic issues and drive cross functional process improvements that reduce friction.
• Support business continuity planning and temporary closure tracking and serve as the Store Operations liaison during major disruptions to provide clear, coordinated guidance to stores.
• Orchestrate timelines, tools, and communications to ensure consistent execution across all brands and formats.
• Collaborate with Inventory Control and Loss Prevention to refine processes using store feedback and results.
• Translate field feedback into actionable requirements and ensure partners understand store impact and operational constraints.
• Support development and rollout of cross‑functional initiatives that affect daily store operations, ensuring they are practical, sequenced, and well‑communicated.
• Conduct observations and listening sessions in stores to understand day‑to‑day operational realities and identify best practices to scale.
• Use data, feedback, and field insights to recommend and implement process improvements that enhance productivity and customer experience.
• Additional duties as assigned.

Benefits

• This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees