Store Supervisor - Ethical Fashion

Wolf & Badger•New York, NY

3d•$24 - $25•Onsite

About The Position

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London and New York City and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of c.100 people currently located between London, New York and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here . We are currently recruiting for a full-time Store Supervisor to join our store team in our New York store in Soho. Our retail spaces are a convergence of our mission, purpose and values and they are where the brand truly comes to life. The successful candidate will be the ultimate brand ambassador for Wolf & Badger in increasing brand awareness, driving sales and handling relationships with customers and brands. Please note that this role is a retail environment and will therefore include work on weekends and some public holidays. The position reports to the NY Store Manager.

Requirements

Prior supervisor experience, ideally within a multi-brand environment; exposure to/experience with an ecommerce or online marketplace business or retail startup is a plus
Motivated to lead by example, giving a great customer experience and fostering repeat-custom
Self motivated, highly organized and with sharp attention to detail
Top-notch interpersonal, verbal and written communication skills
Ability to properly prioritize and balance customer-facing, operations and other duties
Adept at using/adopting a variety of software types, such as POS (Shopify), word processing/spreadsheets (Google Workplace), project management (Asana), communication (Slack, Zoom)
Enjoy being part of a team and doing whatever it takes to help the team succeed
Versatile with ability to adapt and thrive in a startup-like environment

Responsibilities

Brand Education, Sales, Styling & Merchandising
Educate new customers on the Wolf & Badger concept and key selling points for each of our community of brands
Develop new and maintain existing relationships with our best customers and build book of business
Provide styling advice and drive multi-item transactions
Deliver the highest level of customer service
Engage in visual merchandising of displays in the store
Team Management
Oversee sales associates and manage performance
Make sure daily responsibilities/tasks are being delegated and completed
Train new retail staff members, driving improvements and motivating employees to achieve goals
Operations
Complete daily opening/closing procedures
Manage stock, replenish displays and keep stockroom organized
Run sales and similar reports
Take responsibility for the store during shifts, coordinating lunches and breaks
Ensure health and safety protocols are strictly followed
Ensure the store is maintained and in a pristine condition at all times
Work with online customer service to match in-store stock with online customer requests
Handle myriad of additional store and online administrative tasks
Get involved in other ad hoc projects as might present themselves in a high-growth company
Brand Relations
Develop strong relationships with our brands that are stocked in-store
Respond to inquiries from the brands and assist them as needed including providing insights and feedback from customers
Liaise with the head-office brands team as needed
Content, Events & PR Support
Work with content and marketing teams to assist with the production of relevant in-store videos, photos and other creative materials for social media
Work with brands and events teams to produce and execute in-store events
Liaise with PR team to pull items for press, influencers and stylists

Benefits

$23.75-$24.75 per hour depending on experience plus a generous uncapped personal sales commission!
Generous health insurance contribution with a choice of plans
Significant vacation/PTO allotment and paid safety/sick leave
Paid volunteering leave, pet-ernity leave and heartbreak leave
Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
Subscription to yulife health and wellbeing app
401k with employer match
Creative work environment at our vibrant store in Soho, New York
Staff discount online and in-store across Wolf & Badger
Work in a positive organisation for people and planet. We are a certified B Corp!
Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.