Strategic Account Manager - Semi OEM

CoorsTek, Inc. • Village of Potsdam, NY

5d

About The Position

It's exciting to work for a company that makes the world measurably better. We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing. Job Title Strategic Account Manager - Semi OEM As the Strategic Account Manager, you will be responsible for driving revenue growth and profitability through effective management of assigned strategic accounts while also developing new business opportunities that support company wide growth objectives. This role blends long term account stewardship with proactive business development activities, including identifying new applications, acquiring new business, and expanding CoorsTek’s presence within target markets. The position requires strong technical acumen, customer relationship management, and the ability to collaborate across engineering, manufacturing, sales, and leadership teams.

Requirements

• Bachelor’s Degree in Engineering, Materials Science, Ceramics, Metallurgy, or a closely related technical field required.
• Minimum eight (8) years of technical account management, business development, or engineering‑centric customer engagement in a relevant industry.
• This role collaborates routinely with customer technical design teams and therefore requires strong technical literacy.
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
• Proficiency in Windows, Microsoft Office, Outlook and CRM system.
• Must be able to work with a diverse variety of people from different cultures and backgrounds.
• Travel: Estimated 25–50%, depending on employee location and customer proximity

Nice To Haves

• Preferred: Experience in lithography and/or metrology OEM design.
• Also considered: Experience in semiconductor or aerospace OEM design environments.
• The Ideal candidate will bring immediate value with relevant industry knowledge and customer‑facing technical experience.

Responsibilities

• Build and maintain strong relationships with customer technical and commercial stakeholders, including design engineers, scientists, buyers, program managers, and executives.
• Serve as a cross-functional liaison between customer teams and internal engineering, manufacturing, planning, sales, and leadership groups to ensure alignment and execution.
• Act as a technical consultant to customer design teams, understanding functional requirements and translating those needs into actionable internal direction.
• Communicate customer requirements clearly and proactively across CoorsTek teams, ensuring technical, commercial, and operational alignment.
• Maintain a strong understanding of market conditions, competitive activity, emerging technologies, and evolving customer needs.
• Participate in commercial and contract negotiations for both existing and new business opportunities.
• Represent CoorsTek externally through trade shows, technical presentations, strategic partnerships, and engagement with industry organizations.
• Ensure timely, professional communication with customers regarding inquiries, technical discussions, and general support needs.
• Formulate and lead execution of strategic account plans, budgets, customer roadmaps, and program objectives.
• Drive account-specific growth targets and ensure customer strategies are aligned with broader CoorsTek business objectives.
• Optimize revenue within existing accounts by monitoring customer programs, demand forecasts, and technical developments.
• Provide expert insight to management on account performance, risks, opportunities, and long-term outlook.
• Lead complex issue resolution for assigned accounts, including technical challenges, quality escalations, and service concerns.
• Oversee contract management activities such as contract review, pricing logic, cost histories, factory load considerations, and negotiation of expedited specifications.
• Forecast account demand based on historical performance, program transitions, and market changes.
• Coordinate requests for quotation (RFQs) with internal teams, including technical evaluation, costing, manufacturability considerations, and proposal development.
• Evaluate feasibility of long-term strategic agreements and facilitate associated commercial processes.
• Maintain current knowledge of relevant internal processes, quality requirements, and customer-specific procedures.
• Lead corrective action processes for assigned accounts, ensuring root-cause analysis and timely resolution of complaints.
• Support operational processes such as order management, returns, replacements, and documentation as needed.
• Participate in process improvement initiatives or special projects focused on systems efficiency or customer experience.
• Identify, qualify, and pursue new revenue opportunities within existing accounts and with prospective customers aligned to CoorsTek strategic markets.
• Build and maintain a robust pipeline of new business opportunities using the CoorsTek customer pathway and documented BD processes.
• Define customer and market requirements that support new application development, product innovation, and expansion into adjacent markets.
• Engage early with customer design teams to influence material selection, manufacturing methods, and design-for-ceramics considerations.
• Identify unmet customer needs and emerging opportunities where CoorsTek can provide differentiated value.
• Conduct market and competitive assessments to determine opportunity attractiveness and inform strategic positioning.
• Collaborate with internal engineering and manufacturing teams to develop value-added solutions and new product concepts.
• Support proposal strategies, pricing approaches, and value propositions for new business pursuits.
• Build CoorsTek visibility in target sectors through business development outreach, industry networking, conference participation, and targeted external engagement.

Benefits

• Paid Time Off
• Medical, Dental, Vision Benefits
• Company-Matched 401K (USA only)
• Company-Matched Pension Plan (CANADA only)
• HSA (Health Savings Account) with Company Contribution
• Wellness Reimbursement Program (USA only)
• Voluntary Benefits (Pet Insurance, Legal Insurance, Accident Insurance, Critical Illness Insurance & more) (USA only)
• Safety Programs (reimbursement for safety shoes and company provided safety glasses)
• Performance-Based Bonuses for all Employees
• Employee Recognition Programs
• Mentorship Program
• Community & Volunteer Events & MORE!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level