Strategic Account Manager

Wheel

2d•$97,000 - $131,000•Remote

About The Position

As a Strategic Account Manager at Wheel, you will play a vital role in nurturing and growing relationships with our new and existing clients. Your focus will be on ensuring customer satisfaction, maximizing retention, and driving revenue growth through upselling and cross-selling opportunities. You will serve as the primary point of contact for our clients, understanding their business needs, and acting as a trusted advisor in helping them leverage our solutions to achieve their healthcare goals. Offering a consultative, industry-aware approach, you will work with large, complex organizations and guide their planning to optimize their virtual care programs and grow their footprint in the virtual health space.

Requirements

Industry Experience: 3-5 years of experience in account management or customer success roles, preferably within digital health or life sciences industries.
Healthcare Expertise: 2+ years of experience in healthcare, ideally working with large or enterprise-level organizations.
Strategic Business Sense: Ability to support strategic decisions both internally at Wheel and externally with our customers, by furthering the reach and impact of our customers’ virtual health programs.
Relationship & Communication Skills: Excellent interpersonal skills with the ability to effectively communicate with clients at all levels of an organization.
Results-Oriented: Demonstrated ability to meet or exceed account retention and growth targets.
Customer-Obsessed: Customer-focused mindset with a passion for delivering exceptional client experiences.
Self-Motivated: Proactive, independent worker who can also thrive as part of a team while managing multiple accounts simultaneously.
Technical Familiarity: Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software.
Problem Solving: Strong analytical skills with a proactive approach to addressing client needs and issues.
Educational Background: Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience).

Responsibilities

Client Relationship Management: Establish strong and long-lasting relationships with our existing clients, serving as their main point of contact and building a deep understanding of their unique needs and objectives.
Customer Success & Feedback: Ensure overall customer satisfaction by proactively addressing concerns, responding to issues promptly and effectively, and gathering client insights to contribute to product improvement efforts.
Account Growth & Planning: Develop strategic account plans and identify and execute opportunities for upselling and cross-selling our virtual care products and services to increase account revenue and meet growth targets.
Renewal Management: Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions.
Product Expertise: Develop a deep understanding of our virtual health products and their applications to offer valuable insights and solutions to clients.
Training & Onboarding: Coordinate with Implementation teams to ensure smooth onboarding for new clients and provide ongoing support.
Sales & Cross-Functional Collaboration: Partner with sales and internal teams to execute strategic plans and provide input on potential expansion opportunities.