Strategic Account Operations Associate

Divergent•Torrance, CA

21h•Hybrid

About The Position

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production. Purpose The Strategic Account Operations Associate enables disciplined, data-driven execution of Divergent’s most critical defense prime accounts. The role provides the analytical, organizational, and operational foundation that allows Strategic Account Executives to operate effectively, while also contributing independent judgment to improve account workflows, knowledge systems, and execution efficiency. This position is designed as a high-exposure opportunity for a detail-oriented professional to build deep fluency in defense business development, advanced manufacturing, and enterprise B2B strategy. The Role Divergent is hiring a Strategic Account Operations Associate to support Strategic Account Executives and the broader defense business development team. This role serves as a force multiplier for senior account leaders, owning the analytical, organizational, and operational backbone of prime contractor account execution. In addition to executing established processes, the Associate is expected to identify opportunities to improve how account information, CRM data, and customer materials are structured and maintained. The role blends execution with growing autonomy and is appropriate for an early- to mid-career professional who thrives in complex, fast-moving environments.

Requirements

Ability to lawfully access information and technology that is subject to US export controls.
2–6 years of experience in business, engineering, consulting, government, or defense-related roles
Strong analytical, organizational, and written communication skills
High attention to detail with the ability to manage multiple priorities
Comfortable exercising independent judgment within defined objectives
Able to identify gaps and propose process or structure improvements
Interest in defense, aerospace, manufacturing, or national security

Nice To Haves

2–6 years of experience in business, engineering, consulting, government, or defense-related roles
Strong analytical, organizational, and written communication skills
High attention to detail with the ability to manage multiple priorities
Comfortable exercising independent judgment within defined objectives
Able to identify gaps and propose process or structure improvements
Interest in defense, aerospace, manufacturing, or national security

Responsibilities

Support Strategic Account Executives in day-to-day account management and execution activities
Prepare meeting briefs, call notes, follow-ups, and action trackers
Maintain disciplined CRM hygiene across accounts, opportunities, and contacts
Track opportunity progress, risks, and next steps; surface issues proactively to account owners
Recommend improvements to account workflows and execution cadence based on observed gaps
Conduct market, program, and customer research across defense primes and DoD programs
Build and maintain program profiles including mission context, funding status, stakeholders, and manufacturing relevance
Synthesize research into actionable insights for account planning and prioritization
Support identification and early qualification of new opportunity areas
Organize and maintain internal account intelligence, competitive analysis, and program data
Build reusable knowledge assets and templates to support cross-account learning
Contribute to the development and continuous improvement of internal playbooks and reference materials
Build and maintain pitch decks, briefings, and customer presentation materials
Support creation of white papers, one-pagers, and capability summaries
Ensure messaging consistency, clarity, and technical accuracy
Independently own defined sections or standard modules of customer materials
Coordinate with engineering, product, and program teams to gather inputs for customer engagement
Translate technical content into clear, customer-ready materials
Help standardize information flow between account teams and internal stakeholders

Benefits

Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.

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