Strategic Accounts Director

MultiTech•Mounds View, MN

About The Position

The Strategic Account Director will manage a portfolio of key enterprise accounts, focusing on deepening relationships, driving customer success, and identifying opportunities for growth. This role requires acting as a trusted advisor to clients, aligning products with their business objectives, and helping them realize the full potential of the solutions offered.

Requirements

Bachelor’s degree in business, marketing, technical or a related field required; MBA preferred.
10+ years of proven experience in sales or account management of complex IoT Solutions, including experience with high-value clients in a B2B environment.
A track record of managing strategic accounts and delivering exceptional results is essential.
Demonstrated understanding of IoT market: products, competitors, technologies, and their application in various industries.
Strong communication and interpersonal skills, strategic thinking, and the ability to build and maintain relationships with key stakeholders.
Excellent problem-solving and negotiation skills, to include strong business acumen to quickly understand customers’ business and identify opportunities for partnership.
Ability to work independently and as part of a team.
High level of professionalism and integrity.
Ability to travel extensively

Responsibilities

Client Relationship Management – Own and nurture relationships with key enterprise clients, acting as the primary point of contact and trusted advisor.
Develop a deep understanding of clients’ business goals and objectives and align solutions to help them achieve success.
Account Growth & Expansion – Identify opportunities for account expansion, including upselling and cross-selling solutions.
Collaborate with sales and product teams to tailor offerings and present value-driven proposals that align with customer needs.
Customer Retention – Proactively manage and mitigate account risk, ensuring high customer satisfaction and minimizing churn.
Develop and execute strategic plans to retain clients and ensure continued engagement with products.
Strategic Planning – Develop and implement customized account plans for each client, focusing on long-term partnerships, value delivery, and sustainable growth.
Continuously monitor account health and adjust strategies as needed.
Customer Advocacy – Act as the voice of the customer within MultiTech, ensuring their feedback and needs are communicated and addressed.
Contract Management – Develop negotiating strategies and positions with new customers, aligning strategies and operations, examining risks and potentials, and understanding customer’s needs and goals.
Performance Tracking – Monitor and report on account performance, providing regular updates to senior management.
Cross-Functional Collaboration – Work closely with internal teams, including customer success, product, and marketing, to ensure client satisfaction and account expansion.
Other duties as assigned.