Strategic Channel Manager

Zoom • San Jose, CA

5d • Hybrid

About The Position

What you can expect We are seeking a talented Strategic Channel Manager with deep specialized experience in Customer Experience (CCaaS). You will have an in-depth knowledge and understanding of the industry and CX market. This person will have in-depth experience in onboarding and leading partners specializing in Customer Experience sales. This role will execute on the identification, recruitment, on-boarding and nurturing of CX specialized partners. The role will enhance sales revenue by building relationships with TSD partners. About the Team The dynamic Zoom sales team drives company success by delivering cutting-edge communication solutions worldwide. They engage passionately, forming strategic partnerships and adopting a customer-centric approach to expand Zoom's global presence and maximize virtual collaboration for businesses.

Requirements

• 5+ years CX / Cloud (CCaaS) Channel creation experience
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Understanding of the competitor market
• Have experience in Regional Channel Management - with Customer Experience technologies
• Able to showcase experience in Contact Center and Partner Channels as well as larger NSPs
• Develop, execute sales strategies for Partner programs, operations & sales enablement
• Able to analyze sales data and market trends to identify opportunities for growth
• Able to build and execute on go-to-market strategies

Responsibilities

• Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
• Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio
• Working closely with current and new Partners to capture and leverage existing contracts for Zoom’s growing CX platform
• Executing sales training and provide marketing support
• Tracking sales pipeline, bookings against quota and attainment thereof

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed