Strategic Client Success Manager
About The Position
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. Client Success Managers are at the forefront of delivering exceptional experiences to our clients, ensuring they are proficiently trained and well-informed about our product offerings. They serve as the primary point of contact for clients, addressing escalated issues and fulfilling special requests promptly and effectively.
Requirements
- Previous experience managing an assigned book of business in customer service, coaching, training, Sales or account management role
- Can site specific examples where the candidate has made recommendations to clients that resulted in upsell and cross sell opportunities
- Ability to facilitate the solution to complex issues and requests
- Has previous experience working in a fast paced, dynamic environment (start up experience is a plus)
- Proactive, goal oriented mindset
- Consistent work habits and strong work ethic
- Strong technical and organizational skills
- Ability to multitask, and work independently toward deadlines
- Strong written and verbal communication skills, and attention to detail
- Positive demeanor, trustworthy character
- Ability to take the initiative and see projects and tasks through to completion
- Ability to understand and convey detailed information about our services and systems
Nice To Haves
- Understanding of real estate and the real estate profession a plus, but not necessary
- Undergraduate degree preferred
Responsibilities
- Manage client relationships within the Client Success Manager’s book of business
- Identify and capitalize on upsell and cross-sell opportunities through strategic recommendations to clients
- Assume primary responsibility for an assigned segment of our client base, providing backup assistance for other teammates' clients as needed
- Communicate with clients via phone and email in a timely manner to provide high-level customer support
- Develop strong client relationships to enhance client retention
- Professionally address escalated issues and troubleshoot problems as they arise
- Consistently follow up with clients as needed to ensure satisfaction and address any concerns
- Collaborate with the product support team to investigate and resolve issues and software bugs appropriately
- Proactively evaluate client health and schedule and conduct check-in calls with clients
- Complete special projects and become a subject matter expert for new aspects of our product
- Gain expertise in our product and the real estate space, confidently speaking to these subjects
- Collaborate with sales, billing, marketing, international, and technical teams on special projects
Benefits
- medical, dental, and vision benefits
- paid holidays, vacation, and sick days
- a 401(k)
- paid monthly parking (if applicable)
- an extremely nice, supportive group of people as your co-workers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
