Strategic Customer Quality Lead

GlobalFoundries•Austin, NY

About The Position

As a Strategic Customer Quality Lead within our Global Quality Team, you will be the primary quality technical interface for a key GF customer, industry leader in the Smart Mobile sector. You will champion customer advocacy within GlobalFoundries, ensuring that our quality and reliability standards consistently exceed the expectations for this account. Leveraging your deep experience in semiconductor manufacturing and customer support, you will drive cross-functional initiatives to resolve complex quality issues, manage customer audits, and deliver robust solutions that enhance customer satisfaction and business outcomes. You will lead internal review with GF top executives, defining and leading the quality strategy for GF strategic customer account. This role requires a proactive leader who thrives in dynamic and fast-paced environments, excels at building partnerships, and is passionate about continuous improvement in quality systems and processes.

Requirements

Bachelor’s degree in engineering, Materials Science, or related technical field
8+ years of experience in semiconductor manufacturing, with a proven track record supporting strategic, top-tier customers
Proven track record in direct first-line management of Quality for leading US smart mobile customers
Ability to balance internal priorities with customer needs, demonstrating assertiveness, and strong interpersonal skills
Proven capacity to manage multiple priorities and meet strict deadlines under high level of stress and expectations from both customer and GF internal stakeholders
Demonstrated ability to lead cross-functional teams and drive closure of quality issues in high-pressure, customer-facing situations
Experience coordinating global teams to deliver unified solutions and responses for multi-site customers
Strong organizational skills; Demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs
Strong analytical, communication, and presentation skills, with experience managing customer audits and reporting on key performance indicators
Experience with process integration, yield engineering, and failure analysis in wafer fab and assembly/back-end manufacturing environments
Familiarity with customer-specific requirements, change notification (PCN), and material review board (MRB) procedures
Expertise in quality management systems (ISO9001, IATF16949), reliability engineering, and structured problem-solving methodologies (8D, FMEA, SPC)
Travel - Up to 10%

Nice To Haves

Master’s degree in engineering, Materials Science, or related technical field
Advanced knowledge of silicon process technology, circuit/system design, and test engineering
Experience in suppliers’ management teams of large Fabless Design-House Corporation

Responsibilities

Serve as the primary technical liaison for GF strategic customer account, ensuring their quality and reliability requirements are consistently met and exceeded
Advocate for the customer within GlobalFoundries, proactively identifying and resolving quality issues that impact customer satisfaction and business objectives
Be the primary escalation point for any customer quality concerns, acting as the key liaison and pivot between customer and GF management to ensure timely and effective issues resolution
Regularly host and lead management reviews with GF top management and executives
Lead cross-functional teams to investigate, analyze, and resolve complex product quality concerns, driving root cause analysis and corrective actions to closure
Track and analyze customer quality performance data, leveraging insights to drive continuous improvement in manufacturing processes and quality systems
Manage customer audits, quality reviews, and technical communications, delivering clear and actionable reports on performance metrics, returns, and improvement initiatives
Coordinate the response to customer complaints, SCARs (Supplier Corrective Action Requests), and change notifications (PCN), ensuring timely and effective resolution
Facilitate regular quality meetings with both internal stakeholders and key customer contacts, ensuring transparent communication and alignment on priorities
Ensure compliance with industry standards (ISO9001, IATF16949) and company procedures (MRB, PCN), maintaining robust documentation and audit readiness
Support new product introductions and technology transfers, ensuring customer requirements are integrated into development and ramp processes
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
Other duties as assigned by manager / supervisor