Strategic Customer Success Manager

Jobgether

2d • $164,000 - $180,000 • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager in United States.
This role is responsible for driving the success of strategic enterprise customers by serving as their trusted advisor and primary point of accountability. You will lead the full customer lifecycle, ensuring adoption, value realization, and a predictable path for renewal and expansion. This position offers high visibility and requires navigating complex organizational structures, engaging with senior executives, and translating business goals into measurable outcomes. You will collaborate with cross-functional teams to influence product strategy and deliver solutions that align with customer objectives. Ideal candidates are analytical, strategic, and highly customer-focused, with a proven track record of managing large, complex accounts in SaaS or technology environments. The role emphasizes building enduring relationships, driving adoption, and ensuring customers achieve tangible business results. You will operate in a fast-paced, remote-first environment with opportunities to make a meaningful impact on both the customer and organizational success.

Requirements

• 7–10 years of experience in Customer Success, Strategic Account Management, or a related client-facing role in SaaS or technology
• Proven success managing large enterprise or strategic accounts, with a track record of meeting or exceeding renewal and expansion goals
• Demonstrated ability to build trust and engage effectively with C-level executives and senior leaders
• Strong understanding of SaaS business models, value drivers, and the customer lifecycle
• Experience leveraging data and analytics to drive customer success and inform strategic decisions
• Exceptional communication, presentation, and stakeholder management skills
• Willingness to travel up to 25% to support strategic initiatives and build in-person relationships

Nice To Haves

• Experience with networking or technology products is a plus

Responsibilities

• Serve as the primary point of contact for a portfolio of strategic accounts, guiding the entire customer journey and fostering long-term relationships
• Develop and execute proactive success plans that align product capabilities with customer business objectives
• Monitor product adoption, customer health scores, and key performance metrics to identify risks and opportunities for expansion
• Lead cross-functional collaboration with Sales, Product, Engineering, and Support teams to resolve complex challenges and drive account strategy
• Own renewal and growth strategies, identifying upsell and expansion opportunities to maximize customer lifetime value
• Act as the voice of the customer, translating feedback and market insights into actionable recommendations for product and leadership teams
• Influence strategic decisions by leveraging data, analytics, and industry best practices

Benefits

• Competitive salary range: $164,000 – $180,000 USD base, with an expected OTE of $205,000 – $225,000
• Comprehensive health, dental, and vision coverage with premiums fully paid by the company
• Annual Health Reimbursement Account (HRA) support: $3,000 for individuals / $4,500 for families
• Paid family and medical leave, flexible PTO, quarterly Wellness Day, and minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement and stock options
• Opportunity to work fully remote while collaborating with global, high-performing teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed