Strategic Customer Success Manager

LVT (LiveView Technologies) • American Fork, UT

30d

About The Position

As a Strategic Customer Success Manager at LVT, you will be responsible for developing and maintaining loyal and lasting relationships with customers. It will be your job to make sure they are well taken care of and satisfied with the services and products they are receiving. If they are not satisfied, you will need to be able to improve upon any areas where they might have problems with the services or products. It will be your responsibility to ensure customer satisfaction, as you lead technical support to LiveView's customers. This position is key to the continuing success of LiveView Technologies, one of the most up-and-coming firms in the West.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a customer success or account management role, preferably in the enterprise technology sector.
• Strong understanding of video surveillance, analytics, or related technologies.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Proactive problem-solving skills and a customer-centric mindset.
• Travel: 30% requirement, planning and execution of Executive Business Reviews
• Book Management: 10+ strategic accounts (Average ARR 1Million+)
• Team Coordination:Ability to drive team collaboration, act as primary interface between customer and LVT
• Executive-Level Presence: Ability to effectively present internal and external executives (c-suite)

Responsibilities

• Customer Relationship Management: Develop and maintain strong, strategic partnerships with key stakeholders across client organizations, serving as the central point of contact responsible for managing all inquiries, concerns, and ensuring overall customer success and satisfaction.
• Onboarding and Implementation: Drive client time-to-value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands-on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize LiveView Technologies' solutions.
• Training and Education: Act as a product expert, leading comprehensive training sessions to ensure clients understand and leverage the full potential of our technology. Regularly communicate new features, updates, and industry best practices to continuously optimize the client's use and maximize the ROI of LVT’s solutions.
• Account Health Monitoring: Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.
• Renewal Management: Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high-potential accounts for upsell and cross-sell opportunities.
• Feedback Collection: Manage the customer feedback loop, systematically collecting, analyzing, and communicating insights to inform the product roadmap. Act as a dedicated internal advocate for customer needs, ensuring product enhancements and feature development directly address real-world pain points and contribute to overall solution value.

Benefits

• Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
• 401(k) With up to 4% match
• Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
• Stock Options / Equity - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
• Paid Parental Leave - To help your growing family while you're away from work.
• Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
• Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
• Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
• And More - Scholarship opportunities for employees and their dependents, discounted cell services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level