Strategic Insights Analyst

UnitedHealth Group•Eden Prairie, MN

13h•Hybrid

About The Position

This position follows a hybrid schedule with 4 days in-office days per week. Our office is located at 1 Optum Circle, Eden Prairie, 55344. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position will report to Optum’s Senior Director of Optum Experience Measurement (NPS) and is responsible for client experience measurement and NPS programs across Optum. This role will support the vision and execution of NPS programs, evolving reporting through collaboration, and communicating insights to all levels of Optum leadership. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm CST. This will be on the job training and the hours during training will be 8:00 am to 5:00 pm, Monday – Friday. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High school diploma / GED
Must be 18 years of age or older
2+ years leading primary marketing research projects
1+ years of experience analyzing data
1+ years’ experience with NPS research
Project management skills
Proficient in Microsoft, Word, Excel, and PowerPoint
Flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm CST.
Reside within commutable distance to the office at 1 Optum Circle, Eden Prairie, 55344.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Responsibilities

Support, in partnership with market research consultant, strategic design, execution, and storytelling of Net Promoter Score (NPS) programs across Optum Client, ensuring insights are actionable and aligned with enterprise priorities.
Oversee Optum Client project management, inclusive of sample, timeline, survey approvals, and vendor management.
Support competitive NPS survey for Optum Client, including deep dive reporting with key cohorts.
Assist in presenting client-centric insights to diverse audiences with a focus on clarity, impact, and actionable recommendations.
Partner with Optum Offshore team to provide sample validation, business context and alignment on reporting structure.
Contribute to the success of a strong Strategic Insights group as a collaborative team member.