Strategic Operations Manager

Convoso•Los Angeles, CA

4h•$95,000 - $105,000•Hybrid

About The Position

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. The Role We are seeking a high-energy, detail-oriented Strategic Operations Manager to serve as a key partner to our executive leadership team. In this role, you will act as a force multiplier, moving between high-level strategy and granular execution to ensure our 250-person organization remains aligned and efficient. You will be responsible for overseeing cross-functional projects, managing our "rhythm of business," and ensuring that data-driven insights lead to action.

Requirements

Experience: 4–6 years of experience in management consulting, business operations, or a high-growth SaaS environment.
Communication: Exceptional written and verbal communication skills; comfortable acting as a liaison between technical and non-technical teams.
Analytical Mindset: Proficient in data visualization and reporting; you value "truth in data" over "gut feelings".
Versatility: A "no task is too small" attitude combined with the ability to think critically about $100M+ ARR scaling challenges.
Cultural Alignment: A deep commitment to "Teamwork & Growth" and a proven ability to build relationships across all levels of an organization.

Responsibilities

Strategic Project Management: Lead high-priority, cross-departmental initiatives that don’t have a natural home, ensuring they stay on track and hit milestones in direct partnership with the Founders.
Operational Excellence: Maintain the "rhythm of business" by managing executive meeting agendas, tracking OKRs (Objectives and Key Results), and identifying operational bottlenecks.
Data & Insights: Executive Communication: Draft internal communications, board decks, and presentations on behalf of leadership to ensure consistent messaging across the company.
Data, Insights & Reporting Discipline
Ensure leadership discussions are grounded in accurate, timely, and decision-relevant data
Enforce consistent definitions, metrics, and reporting standards across teams
Partner with Finance, RevOps, and functional leaders to surface trends, patterns, and risks
Establish and enforce common operating language and shared definitions for:
goals and outcomes
metrics and scorecards
ownership and accountability
decision status
execution and launch readiness
Special Projects: Spearhead ad-hoc research or pilot programs, such as evaluating new PLG (Product-Led Growth) strategies or optimizing onboarding SLAs.

Benefits

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
On-site Car Wash
Free Parking