Strategic Partner Manager, Austin

Zipline • Austin, TX

1d • Onsite

About The Position

Zipline is building the future of instant delivery. As a Partner Success Manager, you will help us activate new partners in Austin and work with our broader team to help our restaurant and retail partners build their business on our platform.
In this role you will directly own the relationship with our Austin restaurants and retail partners. You will be responsible for launching new restaurant and retail sites with our drone delivery service, building trusted relationships with the local restaurant and store managers at these sites, and identifying opportunities to grow the business. You are our important ‘eyes and ears’ on the ground - providing insights on pain points and identifying new product features and capabilities.
To do this role well you will need to be curious, pragmatic and customer obsessed. You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution. Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment.
This role will be based locally in Austin, Texas.

Requirements

• 3+ years of experience in partner success, customer success or field operations - ideally in a delivery marketplace, retail, restaurant or ecommerce environment
• Demonstrated experience working collaboratively in cross-functional teams
• Demonstrated experience of pragmatic problem solving and driving initiatives
• Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
• Organization and analysis - you use data to make decisions
• Confident presenting complex solutions in a way that inspires your audience
• Familiarity with the business models and value drivers for delivery marketplaces (e.g. Uber Eats, DoorDash), retailers and restaurants
• A focus on continuous learning - it’s how we made it this far!

Responsibilities

• Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership
• Work cross-functionally to launch and expand Zipline’s service to partners, identify & solve challenges, and drive continuous improvement
• Establish regular communication with the local management at our restaurants and retail partners sites - building a trusted relationship and deep rapport
• Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
• Proactively engage with customer stakeholders to build long-lasting trust
• Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed