Strategic Partner Operations Manager IV

itD Tech

1d•Remote

About The Position

itD is seeking a Strategic Partner Operations Manager IV to drive operational excellence and strategic growth across the Monetization Partnerships team, with a focus on WhatsApp Business Messaging. This role will serve as the primary point of contact for key partners, ensuring seamless program execution, operational support, and data-driven insights that accelerate partner performance and regional growth. The ideal candidate brings deep experience in partner operations, strategic partnerships, and business analytics, with a proven track record of managing complex programs, improving processes, and delivering measurable business impact.

Requirements

7+ years of experience in operations, consulting, strategic partnerships, account management, customer success, or pre-sales roles.
Advanced Excel skills with experience analyzing datasets and delivering actionable insights.
Experience using CRM tools (e.g., Salesforce) and Microsoft Office Suite.
Demonstrated experience managing cross-functional stakeholders and complex workstreams.
Proven ability to communicate data-driven insights to varied audiences, including senior leadership.
Strong operational execution skills with the ability to prioritize, follow up, and meet tight deadlines.
Fluent in English.

Nice To Haves

Experience within channel sales organizations or enterprise SaaS environments.
Knowledge of SQL, relational databases, or statistical analysis tools (e.g., R, SAS, SPSS).
Cloud infrastructure knowledge (e.g., load balancing, core optimization, database management).
Spanish or Portuguese language proficiency.

Responsibilities

Lead tactical execution of WhatsApp partnership programs, including partner onboarding, incentive payouts, MDF tracking, and opportunity management within CRM systems.
Manage partner support tickets and escalations, ensuring timely resolution and high-quality partner experience.
Serve as the primary operational point of contact for strategic partners, guiding them through processes, resolving system challenges, and supporting sales-related initiatives.
Analyze partner performance data and program metrics to generate insights that inform strategy and drive incremental adoption of business messaging solutions.
Collaborate cross-functionally with Engineering, Product, Program, and Deal Desk teams to troubleshoot technical issues and structure effective partner incentives.
Develop and maintain reporting dashboards and operational trackers to monitor KPIs, vertical trends, and program effectiveness.
Identify process gaps and implement operational improvements to enhance partner performance and scale regional growth initiatives.
Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.