Strategic Partnerships Director (NYC)

Hyro•New York, NY

19h•Hybrid

About The Position

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights. We are seeking a highly motivated and experienced Strategic Partnerships Director to join our rapidly growing team. In this senior-level individual contributor role, you will report to the VP Partnerships at Hyro and will play a pivotal part in establishing and nurturing strategic partnerships that drive the growth and success of our company. The ideal candidate is an expert in architecting channel partnerships, navigating complex technical ecosystems, and driving multimillion-dollar revenue growth through strategic co-sell initiatives.

Requirements

Bachelor’s degree in related field OR in lieu of completed degree, must have at least 8 years of relevant work experience.
Proven experience (5+ years) in channel partnership management, with a documented track record of hitting revenue targets and driving partner-led pipeline.
Strong understanding of digital health trends, technologies, and market dynamics.
Excellent negotiation, communication, and presentation skills.
Experience building Training, Enablement, and Go-To-Market programs for partners.
Demonstrated ability to work collaboratively and cross-functionally in a fast-paced, entrepreneurial environment.
Analytical mindset with proficiency in Salesforce (or similar CRM) to track pipeline health and derive actionable strategic insights.
Results-oriented problem solver with a proactive approach to overcoming partnership roadblocks and achieving growth KPIs.
Be open to travel required (~15%)
This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Experience establishing and managing strategic and/or channel partnerships within the healthcare industry is a big plus.
Prior experience working at a digital health, CCaaS, EHR, or Agentic AI company is a big plus.

Responsibilities

Serve as the primary champion and relationship lead for strategic partners, ensuring seamless communication and alignment on shared business objectives.
Motivate partners to drive partner-sourced opportunities and generate co-sell wins.
Establish KPIs for partners and regularly monitor and report on the performance against these metrics.
Own the partner-sourced revenue forecast and provide regular data-driven updates on pipeline health and conversion rates.
Regularly assess and enhance the “better together” story & GTM strategy with each partner, working side by side with marketing and product to enable partners to position Hyro effectively in front of target customers.
Identify, evaluate, and lead negotiations and contracting with prospective strategic partners across the digital health ecosystem, including reviewing and prioritizing inbound partnership opportunities.
Collaborate with cross-functional teams, including product, marketing, solutions, sales, and customer success to ensure successful execution of partnership initiatives.
Work closely with internal stakeholders to integrate partner solutions and enhance the overall customer experience.
Stay on top of industry trends, competitive landscape, and market dynamics within the digital health tech space, contributing to the overall company strategy.
Analyze data to derive actionable insights and optimize strategies per partner.