Strategy and Implementation Manager

Snapsheet

2d•$110,000 - $140,000•Remote

About The Position

Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. As a Strategy and Implementation Manager, you serve as the primary client lead for Snapsheet platform launches, partnering closely with customers and internal teams to deliver successful implementations. You bring deep expertise in Snapsheet’s products, use data and customer insights to guide recommendations, and help clients optimize their claims operations. You gather customer feedback to inform product improvements and play a key role in growing Snapsheet’s software business and overall success.

Requirements

Bachelor’s degree in a business-related field
3–5+ years of experience in customer-facing, project or client management roles
Strong understanding of how business strategy impacts operating models
Excellent written and verbal communication skills
Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment
Experience working with cross-functional teams
High EQ, intellectual curiosity, and action-oriented mindset
Proficiency with productivity and collaboration tools (e.g., Microsoft Office, Google Suite, Confluence, Jira)

Responsibilities

Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
Lead end-to-end implementations for global insurance carriers
Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
Lead integration and configuration discussions with technical support as needed
Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
Drive proactive communication with customers and internal stakeholders
Gather and translate customer feedback into product and enhancement recommendations
Leverage competitive insights and best practices to improve client outcomes and grow the business

Benefits

Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match—because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.